Brooklyn Jones
Bryan,United States
Summary
Dynamic professional with a proven track record at Sonic Drive-In, adept in customer service and multitasking. Excelled in fast-paced environments, boosting customer satisfaction through proactive service improvements. Skilled in responsible alcohol service and inventory management, I consistently exceeded sales goals, demonstrating strong salesmanship and an outgoing personality. Committed to hygiene and health codes compliance, I led teams to achieve operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender/kitchen
Bistro Cafe Premier Theater
950 Earl Rudder Fwy
08.2024 - Current
- Served customer during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory
- serve food via delivery to theatre
- Prep food for up coming days.
Crew Member Team Leader
Sonic Drive in
College Station, TX
11.2022 - Current
- Made sure orders went out to customers and worked well in face paced moments
- Maintained a quick pace in drive thru and efficiently got out orders on time.
- Welcome customers with a smile and took there orders, via in person and over a headset.
- Maintained drinks station.
- Quickly and properly bagged food and brought out the right orders.
- Learned how to operate and handle Kitchen.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Supervised team members and oversaw effective and efficient completion of job duties.
Sales Lead Keyholder
Journeys Shoes
1500 Harvey Mitchell, College Station
01.2024 - 08.2024
- Opened inventory boxes and restocked shelves.
- Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
Crew Member
Sonic Drive in
Huntsville, TX
09.2023 - 11.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Na - Na
Na
Na Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Cleanliness and hygiene
- Organizational ability
- Responsible Alcohol Service
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Food Service
- New Hire Training
- Beverage Preparation
- Inventory
- Salesmanship
- Food Running
- Health codes compliance
Certification
Food handlers and TABC
Timeline
Bartender/kitchen
Bistro Cafe Premier Theater
08.2024 - Current
Sales Lead Keyholder
Journeys Shoes
01.2024 - 08.2024
Crew Member
Sonic Drive in
09.2023 - 11.2023
Crew Member Team Leader
Sonic Drive in
11.2022 - Current
Na - Na
Na