Brooklyn Laughlin
Orem
Summary
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service and problem-solving. Excited to launch career with Salmon Pharmacy.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician Trainee
South Valley Compounding Pharmacy
2023.01 - Current
- Completed training on gathering prescriptions and filling them for the patients with an emphasis on ensuring I am filling the correct drug.
- Helped patients with an empathetic attitude to ensure they were able to get their medications in an efficient way, but also had access to the pharmacist for their questions.
- Learned good phone etiquette while gathering insurance information.
- Accomplished course work from Pharmacy Technicians University, just studying to take the national pharmacy technician test.
Member Support Specialist
SmithRx
2022.04 - 2023.01
- Handle member, provider, and pharmacies inquiries regarding pharmacy insurance benefits and eligibility.
- Reciprocated empathy and care with each member I speak with to ensure they feel supported.
- Learned soft skills regarding de-escalating members.
- Contribute dedication and expertise for each caller to help problem solve or provide support.
Digital Chat Associate
1-800 Contacts
2021.10 - 2022.04
- Provided support through chat to customers by going above and beyond to give them the best experience for ordering contacts.
- Learned how to be unconventional and look outside the box to help customers whether that meant working outside shift hours.
- Never taking the easy route for customers by coming up with solutions when it felt like there was none.
Education
Technicians License - Pharmaceutical
Pharmacy Technician University
Online 07.2023
Associate of Applied Science -
Utah Valley University
Orem, UT08.2020
Skills
- Customer relations
- Credit card payment processing
- Inbound and Outbound Calling
- Conflict mediation
- Customer follow-up
- Communication
- Active listening
- Problem-solving skills
- Insurance Verification
- Good work ethic
Timeline
Pharmacy Technician Trainee
South Valley Compounding Pharmacy
2023.01 - Current
Member Support Specialist
SmithRx
2022.04 - 2023.01
Digital Chat Associate
1-800 Contacts
2021.10 - 2022.04
Technicians License - Pharmaceutical
Pharmacy Technician University
Associate of Applied Science -
Utah Valley University
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