Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Laughlin

Orem

Summary

Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service and problem-solving. Excited to launch career with Salmon Pharmacy.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician Trainee

South Valley Compounding Pharmacy
01.2023 - Current
  • Completed training on gathering prescriptions and filling them for the patients with an emphasis on ensuring I am filling the correct drug.
  • Helped patients with an empathetic attitude to ensure they were able to get their medications in an efficient way, but also had access to the pharmacist for their questions.
  • Learned good phone etiquette while gathering insurance information.
  • Accomplished course work from Pharmacy Technicians University, just studying to take the national pharmacy technician test.

Member Support Specialist

SmithRx
04.2022 - 01.2023
  • Handle member, provider, and pharmacies inquiries regarding pharmacy insurance benefits and eligibility.
  • Reciprocated empathy and care with each member I speak with to ensure they feel supported.
  • Learned soft skills regarding de-escalating members.
  • Contribute dedication and expertise for each caller to help problem solve or provide support.

Digital Chat Associate

1-800 Contacts
10.2021 - 04.2022
  • Provided support through chat to customers by going above and beyond to give them the best experience for ordering contacts.
  • Learned how to be unconventional and look outside the box to help customers whether that meant working outside shift hours.
  • Never taking the easy route for customers by coming up with solutions when it felt like there was none.

Education

Technicians License - Pharmaceutical

Pharmacy Technician University
Online
07.2023

Associate of Applied Science -

Utah Valley University
Orem, UT
08.2020

Skills

  • Customer relations
  • Credit card payment processing
  • Inbound and Outbound Calling
  • Conflict mediation
  • Customer follow-up
  • Communication
  • Active listening
  • Problem-solving skills
  • Insurance Verification
  • Good work ethic

Timeline

Pharmacy Technician Trainee

South Valley Compounding Pharmacy
01.2023 - Current

Member Support Specialist

SmithRx
04.2022 - 01.2023

Digital Chat Associate

1-800 Contacts
10.2021 - 04.2022

Technicians License - Pharmaceutical

Pharmacy Technician University

Associate of Applied Science -

Utah Valley University

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Brooklyn Laughlin