Brooklyn Laurenzana
Sonic
Odessa
2
years of professional experience
Developed strong customer service skills and efficiency in high-paced food service environment, seeking to transition into something new. Excel at clear communication and attention to detail, ensuring customer satisfaction and smooth operations. Looking to leverage these transferrable skills in dynamic and engaging work setting.
Work History
Car Hopper
1 Year- Delivered food orders to customers efficiently and accurately.
- Communicated effectively with kitchen staff to ensure timely service.
- Maintained cleanliness of dining area and car hop stations.
- Assisted in training new team members on operational procedures.
- Contributed to team efforts by supporting fellow employees as needed.
- Adapted quickly to changing customer demands during peak hours.
- Enhanced customer experience through friendly interactions and prompt service.
Greeter/Cashier
3 Months- Greeted customers warmly, creating welcoming atmosphere and enhancing guest experience.
- Managed customer inquiries efficiently, ensuring prompt service and satisfaction.
- Assisted in training new team members on greeting protocols and customer engagement techniques.
- Monitored dining area for cleanliness, maintaining high standards of hygiene and organization.
- Handled cash transactions accurately, balancing register at end of shifts with precision.
- Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
Receptionist
2 Months- Greeted clients promptly, ensuring positive first impressions and seamless customer experience.
- Coordinated communication between clients and stylists to ensure smooth operations.
- Processed payments accurately and handled cash transactions with attention to detail.
- Assisted in maintaining cleanliness and organization of reception area, contributing to overall salon ambiance.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Answered phone calls and responded to inquiries, providing information about services and promotions effectively.
- Managed appointment scheduling using salon management software to optimize client flow.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Education
High School Diploma
Skills
Quick learner
Cleanliness
Organization
Memory retention
Efficient work
Friendly attitude
Excellent customer service
Safety conscious
Cleaning and sanitizing
Timeline
Greeter/Cashier
Firehouse Subs
02.2026 - 05.2026Read More
Car Hopper
Sonic
10.2025 - 10.2026Read More
Receptionist
Salon
06.2024 - 08.2024Read More
Carver High School
High School Diploma
Read More