Brooklyn Lauricella
Hendersonville,TN
Summary
Recent graduate who is ambitious, dependable and career-focused with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Moby Dicky's
Hendersonville, TN
07.2023 - 01.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
Receptionist
Ty Alexander Salon
Newport Beach, CA
03.2023 - 07.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
High School Diploma -
Cloud Campus
Newport Beach, CASkills
- Guest Relations Management
- Service Prioritization
- Greeting Guests
- Social Perceptiveness
- Scheduling
- Sales and Marketing
- Item Promotion
- Effective Customer Upselling
- Customer Service
- Handling Complaints
- Complex Problem-Solving
Timeline
Restaurant Hostess
Moby Dicky's
07.2023 - 01.2024
Receptionist
Ty Alexander Salon
03.2023 - 07.2023
High School Diploma -
Cloud Campus
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