Brooklyn Lee
Campbellsville,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Abound Credit Union
06.2020 - Current
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed and underwrote loan requests
- Provided follow up calls through call list to ensure member satisfaction
- Assisted in deceased account closures and fraud cases
Tanning Consultant
Sun Tan City
01.2023 - 05.2024
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Teller
Abound Credit Union
06.2017 - 05.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Taylor County High School
Campbellsville, KYEastern Kentucky University
Richmond, KY 05.2024 -
Skills
Customer Service
Financial Transactions
Customer Support
Credit Union Knowledge
Escalation Handling
Issue Resolution
Service Recommendations
Product Sales
Microsoft Office
Understanding Customer Needs
Data Entry
Inbound Call Management
Timeline
Eastern Kentucky University
05.2024 -
Tanning Consultant
Sun Tan City
01.2023 - 05.2024
Member Service Representative
Abound Credit Union
06.2020 - Current
Teller
Abound Credit Union
06.2017 - 05.2020
High School Diploma -
Taylor County High School
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