Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Ligi

Rogers,AR

Summary

Dynamic Customer Experience Analyst with a proven track record at Outdoor Cap Company, enhancing customer engagement and satisfaction through proactive communication and efficient workflow processes. Skilled in customer account management and sales negotiation, I consistently deliver results by addressing client needs and implementing improvements, fostering loyalty and repeat business.

Overview

3
3
years of professional experience

Work History

Customer Sales Representative

Rapid Prototypes
03.2025 - 08.2025
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Experience Analyst

Outdoor Cap Company
02.2023 - 01.2025
  • Provided proactive and highly responsive communications.
  • Analyzed customer feedback to identify trends and make recommendations for process improvements.
  • Reduced response time to customer inquiries by implementing efficient workflow processes.
  • Answered constant flow of customer calls with minimal wait times.

Server

Bentonville Tacos & Tamales
08.2022 - 02.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Bachelor of Arts - Business Administration

University of Central Arkansas
Conway, AR
05-2023

High School Diploma -

Rogers Heritage High School
Rogers, AR
05-2020

Skills

  • Patience and resilience
  • Market awareness
  • Company policies
  • Customer account management
  • Product knowledge
  • Customer engagement
  • Sales negotiation
  • Purchasing quotes
  • Sales presentation

Timeline

Customer Sales Representative

Rapid Prototypes
03.2025 - 08.2025

Customer Experience Analyst

Outdoor Cap Company
02.2023 - 01.2025

Server

Bentonville Tacos & Tamales
08.2022 - 02.2023

Bachelor of Arts - Business Administration

University of Central Arkansas

High School Diploma -

Rogers Heritage High School

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