Brooklyn Maestas
Grand Junction
Summary
Assisted customers with questions and resolved issues promptly. Supported office management tasks to facilitate efficient operations. Provided food service support to improve customer experiences.
Overview
8
8
years of professional experience
Work History
Caregiver
First Light Homecare
Grand Junction, CO, United States
07.2025 - 11.2027
- Provided compassionate care to multiple clients, enhancing daily life quality and safety.
- Managed medication schedules, ensuring adherence and reducing health risks for improved client outcomes.
- Collaborated with healthcare teams to tailor care plans, optimizing client satisfaction and health.
- Implemented daily routines, fostering independence and emotional well-being in clients.
- Documented client progress, facilitating effective communication and timely interventions.
Caregiver, Special Needs
NES
Price, UT
12.2025 - 01.2026
- Provided compassionate care and support for individuals with special needs, enhancing daily living skills.
- Developed and implemented personalized care plans to promote individual growth and independence.
- Collaborated with multidisciplinary teams to coordinate effective interventions and therapies.
- Trained new staff on best practices for supporting individuals with special needs, fostering a collaborative environment.
Waiter/ Cashier
Munchies
Grand Junction
12.2024 - 05.2025
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.
Administrative Assistant
Western Colorado Pediatrics
Grand Junction, Colorado
04.2023 - 09.2024
- Greet visitors and determine whether they should be given access to specific individuals.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Manage and maintain executives' schedules.
Customer Service Representative
AT&T
Grand Junction
03.2020 - 07.2022
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
High School - Math
Grand River Academy
Grand Junction, ColoradoSkills
- Oversaw implementation of tailored support programs for individuals with special needs to foster personal growth Coordinated with healthcare professionals to ensure comprehensive care strategies Championed initiatives that improved accessibility and inclusion for clients
- Mediated disputes among team members to foster a harmonious work environment
- Oversaw daily operations to ensure high standards of guest satisfaction Coordinated staff training programs to improve service quality and operational efficiency Developed strategies to enhance customer engagement and loyalty
- Managed concurrent responsibilities to ensure seamless workflow and timely project completion
- Oversaw sales support operations to enhance team efficiency and customer satisfaction Developed training resources for new sales staff to improve product knowledge Collaborated with marketing to align sales strategies with promotional campaigns
- Led initiatives to cultivate customer loyalty through targeted engagement strategies Oversaw programs designed to enhance customer satisfaction and retention Drove efforts to strengthen brand loyalty among diverse customer segments
- Oversaw caregiving operations to enhance patient satisfaction and quality of care Developed and implemented individualized care strategies to address specific needs Collaborated with multidisciplinary teams to optimize patient outcomes and service delivery
- Managed a team of childcare professionals to enhance the quality of care and educational programs Developed and implemented strategic plans to improve child engagement and learning outcomes Collaborated with stakeholders to align childcare services with community needs and expectations
- Fostered positive interactions to enhance team collaboration and client relationships
Timeline
Caregiver, Special Needs
NES
12.2025 - 01.2026
Caregiver
First Light Homecare
07.2025 - 11.2027
Waiter/ Cashier
Munchies
12.2024 - 05.2025
Administrative Assistant
Western Colorado Pediatrics
04.2023 - 09.2024
Customer Service Representative
AT&T
03.2020 - 07.2022
High School - Math
Grand River Academy