Brooklyn Marsh
Corydon,KY
Summary
Guest Services professional with demonstrated success in optimizing policies, and managing guest services operations. Knowledgeable about customer preferences, industry standards, and successful strategies for maintaining guest loyalty and building long-lasting relationships. Motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate experiences.
Overview
4
4
years of professional experience
Work History
Server
Homers Barbecue
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier/Office Worker
Sureway Supermarket
02.2021 - 07.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Interacted with customers by phone, or in person to provide information.
- Maintained digital and physical files for projects and financial records.
- Managed cashiers during the shift.
- Responsible for all the money in the store.
Guest Services Staff Member
Holiday World & Splashin' Safari
05.2019 - 07.2022
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special attractions to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
Education
High School Diploma -
Henderson County High School
Henderson, KY05.2023
Associate of Arts -
Henderson Community College
Henderson, KY05.2023
Bachelor of Arts - Elementary Education
Murray State University
Murray, KY2025
Skills
- Room Maintenance
- Effective Planning
- Time Management
- Customer Needs Assessments
- Guest Satisfaction
- Customer Inquiries
- Critical Thinking
Timeline
Server
Homers Barbecue
08.2022 - Current
Cashier/Office Worker
Sureway Supermarket
02.2021 - 07.2022
Guest Services Staff Member
Holiday World & Splashin' Safari
05.2019 - 07.2022
High School Diploma -
Henderson County High School
Associate of Arts -
Henderson Community College
Bachelor of Arts - Elementary Education
Murray State University
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