Brooklyn Martin
Cafe Manager
Boone,NC
Summary
Successful manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Cafe Manager
Appalachian State University Food Services
Boone, NC
02.2024 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Oversaw large teams of over 80 employees throughout the year.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Assistant Waterfront Director
Girl Scouts NC Coastal Pines
Selma, NC
05.2023 - 08.2023
- Enhanced waterfront safety by implementing strict regulations and regular safety drills.
- Taught classes and programmed activities for camp attendees and staff.
- Collaborated with local organizations to promote water conservation efforts and environmental sustainability initiatives within the community.
- Supervised large groups of up to 30 children at a time.
Assistant Manager (promoted From Shift Lead)
Sweetwaters Coffee & Tea
Fort Mill, SC
02.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Associate of Arts -
South Piedmont Community College
Monroe, NC 05.2001 -
Skills
Continuous improvement
Sales tracking
Food safety compliance
Business marketing
Menu development
Cost controls
Operational efficiency
Financial records oversight
Accomplishments
- Supervised team of 108 staff members.
- Documented and resolved accessibility barriers which led to more levels of access to menu and products.
- Achieved 14% growth in annual revenue through effectively helping with labor, food, and local partnership costs.
Certification
Allergy Resource, FARE - 2 Years
Timeline
Allergy Resource, FARE - 2 Years
04-2025
Cafe Manager
Appalachian State University Food Services
02.2024 - Current
Assistant Waterfront Director
Girl Scouts NC Coastal Pines
05.2023 - 08.2023
Assistant Manager (promoted From Shift Lead)
Sweetwaters Coffee & Tea
02.2019 - 08.2022
Associate of Arts -
South Piedmont Community College
05.2001 -