Brooklyn Rose
Overeasy
Surprise,AZ
5
years of professional experience
Determined professional with extensive experience in customer service and sales, driving satisfaction through effective relationship management. Strong communication skills facilitate understanding of client needs, while a results-oriented approach ensures each interaction enhances the overall client experience.
Work History
Corporate Trainer
3 Months- Conducted needs assessments to identify skill gaps and tailor training solutions accordingly.
- Developed and implemented training programs to enhance employee performance and knowledge retention.
- Collaborated with leadership to align training initiatives with organizational goals and objectives.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Server/ Bartender
1 Year 6 Months- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to communicate orders accurately and resolve any issues promptly.
- Assisted in training new servers on menu knowledge and service standards to enhance team performance.
- Implemented upselling techniques that increased overall sales while enhancing guest dining experience.
Sales Associate
3 Years 3 Months- Greeted customers and assisted in selecting merchandise, finding accessories, and completing purchases to enhance shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided knowledgeable, friendly support throughout shopping and purchasing process, ensuring customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in event marketing, sales, and brand promotion to increase customer engagement and drive sales.
Customer Service Cashier
8 Months- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Welcomed customers and addressed inquiries about products to create a positive shopping atmosphere.
Education
Associate of Arts - Business
High School Diploma
- Honor Roll All Four Years
- Awarded Academic Achievement
- Presidential Scholarship Recipient
- Completed AP course in English 5-6
- 3.8 GPA
- Ranked in Top 10% of class
Skills
Team member training
Sales and Marketing
Order accuracy
Training development
Restaurant service
Dining Customer Service
Excellent People Skills
Timeline
Corporate Trainer
Plated Projects
05.2026 - CurrentRead More
Server/ Bartender
Overeasy
02.2025 - CurrentRead More
Customer Service Cashier
Lucky House Chinese Cuisine
09.2022 - 05.2023Read More
Sales Associate
Coast To Coast Barnwood
08.2021 - 11.2024Read More
Valley Vista High School
High School Diploma
Read More
Maricopa Community Colleges - Rio Salado Community College
Associate of Arts from Business
Read More