Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brooklyn Sprague

North Manchester,IN

Summary

Team-oriented person accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Fast learner with experience in Microsoft software and Zebra technology.

Overview

4
4
years of professional experience

Work History

Outbound Ship Dock Process Guide

Amazon
Fort Wayne
09.2023 - Current
  • Reduced error rates by implementing robust quality control measures within critical processes
  • Coached employees on best practices for maintaining high-quality standards throughout all processes
  • Performed regular audits to ensure compliance with established procedures and guidelines
  • Implemented process improvements for increased productivity and cost savings
  • Increased customer satisfaction through timely resolution of issues identified during process review sessions.

Price Accuracy Team Member

Meijer Stores Ltd
Warsaw
09.2022 - 09.2023
  • Assisted management in analyzing pricing trends, informing decisions for future promotional strategies
  • Boosted store efficiency with regular shelf audits to identify and correct incorrect price tags
  • Reduced customer complaints and improved overall shopping experience through consistent price accuracy monitoring efforts
  • Streamlined communication between departments by providing timely updates on product pricing changes
  • Served as a reliable resource for store management, providing accurate and timely information on pricing changes or discrepancies
  • Provided exceptional customer service while assisting shoppers in locating items and answering questions about prices or promotions.

Management Trainee

McDonald's
Argos, IN
05.2020 - 08.2022
  • Improved management skills by participating in rigorous training programs and workshops
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks
  • Gained knowledge of company policies, protocols, and processes.
  • Acted with integrity, honesty, and knowledge to promote a culture of the company.
  • Analyzed customer feedback to identify areas for improvement
  • Demonstrated strong organizational skills by successfully managing multiple projects and tasks in parallel, consistently meeting all deadlines, while maintaining high performance under pressure.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.

Education

High School Diploma -

Rochester Community High School
Rochester, IN

Skills

  • Goal-Oriented
  • Microsoft Excel proficiency
  • Customer Focus
  • Inventory Sorting
  • Coaching and Mentoring

Accomplishments

  • Current learning ambassador
  • Current process guide for outbound ship dock
  • Management Training
  • Recognition by upper management
  • TDR trained and certified
  • Jam Clear trained and certified
  • Inbound and Outbound experience
  • AR Blitz certified

Timeline

Outbound Ship Dock Process Guide

Amazon
09.2023 - Current

Price Accuracy Team Member

Meijer Stores Ltd
09.2022 - 09.2023

Management Trainee

McDonald's
05.2020 - 08.2022

High School Diploma -

Rochester Community High School

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Brooklyn Sprague