Jonathan Trejo

Responsible to assist leadership with operations on day to day tasks.

• Monitoring, managing, and allocating 10-19 lanes to control the flow of packages.
• Assisting on staffing and coordinating associates to all needed areas on the floor.
• Calling out, and assisting RME for any jams on the Shipsorter to make sure work stays consistent during the full shift.
• Coordinating trailer moves and attaching seals as they depart on time to make customer expectations.
• Contributing in the most improve shift in ship dock in Q4.
• Sharing and executing ideas to help and improve the flow of standard work.
• Trained 3 PA's on allocation to improve Direct Palletize rates on the Backspurs.
• Trained 2 PG's on allocations to improve Direct Palletize rates on the Backspurs.
• Consistently maintaining FPY 88% or higher for entire shift.
• Breaking a HOU6 record maintaining a FPY over 93% for entire shift in Q4.

Responsible for welcoming and training new hires in to there roles to meet amazon expectations while keeping safety in mind at all times.

• Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence to all associates.
• Conducting audits, retrains, and cross-training in groups of 4 to 8 associates on a day to day basis to keep production and work-flow high at amazon.
• Working with management to find innovating ways to maintain workflow in a fast pace environment while keeping associates safer.
• Conducting classes on certified jobs in Inbound Decant department.
• Attended GEMBA Board to share ideas and suggestions to implement SOP (Standard Operation Procedures) to ensure the safety of our associates.
• Forklift Certified Operator
• TDR Certified Operator

Help to deliver exceptional experience by making sure the right product makes it from our warehouse in to our shelves in stores.

• Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
• Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
• Fulfilled orders quickly to accomplish challenging daily objectives.

Responsible for customer service, retail sales and wholesale accounts to one of the top Toyota dealerships in the state of Texas.

• Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
• Helped customers diagnose issues and locate replacement parts.
• Provided assistance to dealer service technicians, outside mechanics and wholesale parts shops.

Responsible for opening and closing while leading the the shift and giving 100% customer satisfaction.

• Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
• Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
• Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.

Overseeing everything coming in and out of the warehouse while leading warehouse personnel on daily projects and tasks.

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Planned and optimized warehouse work processes to improve fulfillment system efficiency.
• Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.

Coordinating 14 drivers to deliver part orders to wholesale shops, and other dealer stores in the greater houston area.

• Managed daily delivery and work schedules to maximize coverage
• Tracked changes in computer system to keep records current and accurate.
• Investigated and resolved customer and vendor issues to retain business.
• Worked closely with transportation supervisor to dispatch and assign loads.