Open To Work
Brooklyn Swigart
Moline,IL
Summary
Dynamic customer service professional with a focus on educating clients and fostering strong relationships. Expertise in critical thinking and data entry, ensuring efficient operations and exceeding service standards.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mango Bay Tanning
East Moline, IL
09.2025 - Current
- Assisted customers with inquiries regarding tanning products and services.
- Processed transactions accurately using point-of-sale systems.
- Educated clients on safe tanning practices and product usage.
- Supported promotional events by setting up displays and materials.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure smooth daily operations.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Amerifile
Moline, IL
01.2025 - 04.2025
- Utilized tax software to streamline return preparation processes.
- Assisted clients in understanding tax obligations and benefits.
- Engaged in continuous learning to stay updated on tax regulations.
- Collaborated with team members to improve workflow efficiency.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Calculated estimated tax payments for clients.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clerical Worker
Pumo Insurance
Macomb, IL
07.2023 - 08.2023
- Managed incoming correspondence and ensured timely distribution to appropriate departments.
- Assisted in maintaining accurate records within the database for client information.
- Supported daily operations by organizing files and documents efficiently.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
High School Diploma -
Moline High School
Moline, ILNursing
Black Hawk College
Moline, IL05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Microsoft Excel
- Payment processing
- Client relations
- Product knowledge
- Product sales
- Spreadsheets
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$16/hr - $1000/hrTimeline
Customer Service Representative
Mango Bay Tanning
09.2025 - Current
Customer Service Representative
Amerifile
01.2025 - 04.2025
Clerical Worker
Pumo Insurance
07.2023 - 08.2023
High School Diploma -
Moline High School
Nursing
Black Hawk College