Brooklyn Thompson
Russellville,AL
Summary
Hardworking and passionate entry-level Insurance Adjuster dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Innovative Hearth Products
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Processed claim paperwork and followed up on missing information to complete processing.
Customer Service Representative - Remote
Sitel
12.2018 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Sales Associate
AT&T
03.2017 - 12.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
Education
License - Insurance Adjuster - All Lines
Adjuster Pro
07.2023
High School Diploma -
Hamilton High School
05.2015
Skills
- Customer Relations
- Strong Communication
- Active Listening
- Microsoft Word & Excel
- Xactimate
- Time Management
- Critical Thinking
Timeline
Customer Service Representative
Innovative Hearth Products
01.2021 - Current
Customer Service Representative - Remote
Sitel
12.2018 - 01.2021
Sales Associate
AT&T
03.2017 - 12.2019
License - Insurance Adjuster - All Lines
Adjuster Pro
High School Diploma -
Hamilton High School
Similar Profiles
Brian WigginsBrian Wiggins
District Sales Manger at Innovative Hearth Products (IHP LLC)District Sales Manger at Innovative Hearth Products (IHP LLC)
Dean NowickiDean Nowicki
Floor Assembler at Innovative HearthFloor Assembler at Innovative Hearth
Waseem ShaheenWaseem Shaheen
Strategy Transformation Manager at Global Innovative ProductsStrategy Transformation Manager at Global Innovative Products
Briley PalmerBriley Palmer
Cashier at Chik-Fil-ACashier at Chik-Fil-A
William TrappWilliam Trapp
Warehouse Worker at Wise Staffing ServicesWarehouse Worker at Wise Staffing Services