Brooklyn Thompson
Russellville,AL
Summary
Hardworking and passionate entry-level Insurance Adjuster dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Innovative Hearth Products
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Processed claim paperwork and followed up on missing information to complete processing.
Customer Service Representative - Remote
Sitel
12.2018 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Sales Associate
AT&T
03.2017 - 12.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
Education
License - Insurance Adjuster - All Lines
Adjuster Pro
07.2023
High School Diploma -
Hamilton High School
05.2015
Skills
- Customer Relations
- Strong Communication
- Active Listening
- Microsoft Word & Excel
- Xactimate
- Time Management
- Critical Thinking
Timeline
Customer Service Representative
Innovative Hearth Products
01.2021 - Current
Customer Service Representative - Remote
Sitel
12.2018 - 01.2021
Sales Associate
AT&T
03.2017 - 12.2019
License - Insurance Adjuster - All Lines
Adjuster Pro
High School Diploma -
Hamilton High School
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