Brooklyn Threlkeld
Summary
Proven leader in operational efficiency and strategic planning, I enhanced team performance and customer satisfaction at Holloway Yacht Charters. Expert in operations oversight and customer relations, I excel in creating seamless processes and driving results. My background also includes ensuring HIPAA compliance, showcasing my ability to manage sensitive information securely. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Hospitality.
Overview
19
19
years of professional experience
Work History
Director of Operations
Holloway Yacht Charters
02.2022 - 03.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Contacted customers and dealt with customer relations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw hiring and managed employees.
- Oversaw day-to-day production activities in accordance with business objectives.
Food and Beverage Attendant
Kelly Plantation Golf Club
03.2018 - 06.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standard
- Managed bar area and made cocktails.
- Drove the beverage cart and made sure it was maintained and stocked.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Beverage Cart Attendant
Emerald Bay Club
08.2016 - 10.2017
Medical Records Clerk
Ear, Nose, And Throat Consultants Of North MS
02.2005 - 05.2012
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
Associate of Science - Biology
Northwest Mississippi Community College
Oxford, MS05.2012
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Customer relations
- Marketing
Affiliations
- Junior League of the Emerald Coast
Additional Information
References
- Ashton Crowe, Kelly Plantation (859) 230-6514
- Jearl McCall, Emerald Bay (850) 865-9074
- Ford Dye MD, ENT Consultants of NM (662) 816-5253
- Jenna Callison, Holloway Yacht Charters (352) 221-0789
- Brad Spence, (850) 255-1086
- Ryan Holloway, Holloway Yacht Charters (334) 462-8860
Timeline
Director of Operations
Holloway Yacht Charters
02.2022 - 03.2024
Food and Beverage Attendant
Kelly Plantation Golf Club
03.2018 - 06.2021
Beverage Cart Attendant
Emerald Bay Club
08.2016 - 10.2017
Medical Records Clerk
Ear, Nose, And Throat Consultants Of North MS
02.2005 - 05.2012
Associate of Science - Biology
Northwest Mississippi Community College
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