Brooklyn Toliver
Houston
Summary
Dynamic Health Pro Specialist and Registered Pharmacy Technician with a proven track record at Memorial Hermann, enhancing patient care through expert problem-solving and analytical thinking. Skilled in customer relations and documentation management, I significantly improved medication safety and efficiency. Excelled in managing critical healthcare decisions and collaborating with medical teams for optimal outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Health Pro Specialist
Alight Solutions
09.2017 - Current
- Offer accurate cost estimates for treatments and medications, suggest cost-effective alternatives, and recommend reputable doctors and pharmacies to ensure optimal patient care.
- Help clients understand their benefits and make informed healthcare decisions related to specific products.
- Coordinate with insurance carriers to review coverage updates and verify plan details.
- Outline the process for Medicare plan rules and refer to Medicare when necessary.
Pharmacy Technician II
Kingwood Medical Center
08.2016 - 05.2017
- Answered incoming phone calls and addressed questions from healthcare providers.
- Stocked several Pyxis MedStations with accurate count for easy access for hospital staff
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Collaborated with management on workflow processes
Registered Pharmacy Technician II
Memorial Hermann
11.2015 - 09.2016
- Served as a liaison between pharmacists and nursing staff in hospital settings ensuring accurate medication administration to patients.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Inputting orders, updating patient profiles, and generating labels accurately.
- Prepared medications using aseptic technique specific to pediatric patients
Registered Pharmacy Technician
Harris Health
08.2004 - 02.2012
- Enhanced patient care by accurately filling prescriptions and ensuring pharmacist was present for necessary counseling.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Associate of Science -
Lonestar Community College
Kingwood05-2021
High School Diploma -
M.B. Smiley
Houston05-2001
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Critical Thinking
Certification
- Registered Pharmacy Technician - Texas State Board of Pharmacy.
- National Certified Pharmacy Technician - Pharmacy Technician Certification Board
- HIPAA Compliance
- Basic Life Support-American Red Cross certification
Timeline
Health Pro Specialist
Alight Solutions
09.2017 - Current
Pharmacy Technician II
Kingwood Medical Center
08.2016 - 05.2017
Registered Pharmacy Technician II
Memorial Hermann
11.2015 - 09.2016
Registered Pharmacy Technician
Harris Health
08.2004 - 02.2012
- Registered Pharmacy Technician - Texas State Board of Pharmacy.
- National Certified Pharmacy Technician - Pharmacy Technician Certification Board
- HIPAA Compliance
- Basic Life Support-American Red Cross certification
Associate of Science -
Lonestar Community College
High School Diploma -
M.B. Smiley
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