Brooklyn Von Hendricks
Prior Authorization Pharmacy Technician
Windsor Mill,MD
Summary
Passionate prior authorization technician with successful background working closely with provider offices to gain approval for prior authorizations, assisting pharmacies with claim issues, and answering patients inquiries. A state and nationally certified pharmacy technician with over 4 years of retail pharmacy technician work experience, and over 2 years of prior authorization/adjudication experience. In this time I've developed skills that include computer & technology, medical terminology, highly proficient PA handling, multi-tasking, mathematics/calculations, effective communication, patience, and the willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Certified Pharmacy Technician
Level One Personnel
06.2022 - Current
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers and pharmacies.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the company.
- Completed prior authorizations, faxes, and claim adjudications in a timely fashion.
- Communicated directly with prescriber offices and pharmacies via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
Walgreens
10.2020 - 07.2024
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Reviewed and verified customer information and insurance provider information.
Education
Pharmacy Technology
The Community College of Baltimore County
Catonsville, MD03-2020
High School Diploma -
James Kenan High School
Warsaw, NC06.2017
Skills
- Prior authorization
- Leadership qualities
- Insurance verification expertise
- Professionalism and ethics
- Training and mentoring
- Medical terminology
- Data entry efficiency
- Problem-solving skills
- Resolving customer issues
- Typing skill
- Data entry
Timeline
Certified Pharmacy Technician
Level One Personnel
06.2022 - Current
Pharmacy Technician
Walgreens
10.2020 - 07.2024
Pharmacy Technology
The Community College of Baltimore County
High School Diploma -
James Kenan High School
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