Brooklyn Washington
Customer Service Representative
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
NTT Data
Oklahoma City, Oklahoma
11.2022 - 10.2023
- Cross-trained and backed up other customer service managers.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Retail Sales Associate
Assist Wireless
Oklahoma City
11.2021 - 10.2022
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
CNA in Training
Visiting Angels
Oklahoma City
01.2020 - 11.2021
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High School Diploma -
Tulsa Job Corps Academy
Tulsa, OK 08.2017
No Degree - Broadcast Journalism
Langston University
Langston, OK06.2018
Skills
- Complaint Handling
- Call Center Operations
- Quality Control
- Documentation And Reporting
Hobbies and Interests
- Travel
- Music
- Community Involvement
- Blogging
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Care Representative
NTT Data
11.2022 - 10.2023
Retail Sales Associate
Assist Wireless
11.2021 - 10.2022
CNA in Training
Visiting Angels
01.2020 - 11.2021
High School Diploma -
Tulsa Job Corps Academy
No Degree - Broadcast Journalism
Langston University