Kandreona Williams
Fort Mitchell,AL
Summary
Results-driven Customer Service Professional with over 8 years of experience providing exceptional support in fast-paced environments. Skilled in resolving customer inquiries, processing claims, and ensuring client satisfaction. Proven ability to manage high call volumes while maintaining Dedicated problem-solver with a track record of exceeding performance metrics and fostering positive customer relationships. Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Everise
Work From Home, AL
03.2024 - Current
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Digital Shopper
Walmart
Phenix City, AL
10.2023 - 03.2024
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Sales Associate
TJX Companies
Columbus, GA
10.2022 - 08.2023
- Worked with fellow sales team members to achieve group targets.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Customer Service Representative Mentor
Conduent
Work From Home , AL
10.2021 - 02.2022
- Monitored team performance metrics and provided feedback for improvement.
- Coached employees on how to handle difficult situations in an effective way.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Analyzed customer complaints to identify common issues and develop solutions accordingly.
Education
High School Diploma -
Russell County High School
Seale, AL05-2023
Skills
- Exceptional Customer Service
- Inbound and Outbound Call Handling
- Multichannel Communication
- Service Recovery and Complaint Resolution
- Attention to Detail
- Decision-Making and Problem-Solving
- Claims Management & Processing
- Multitasking in a Fast-Paced Environment
- Relationship Building with Customers
- Verbal and Written Communication Skills
- Handling High-Volume Calls and Requests
- Time Management and Prioritization
- Remote Work Proficiency
- Familiarity with Company Policies
- Collaboration and Team Engagement
- Call Center Operations
- Problem resolution
- Customer relations
- Time management
- Quality assurance
- Decision-making
- Active listening
- Complaint handling
- Issue follow up
- Empathy and patience
References
References available upon request.
Timeline
Customer Care Representative
Everise
03.2024 - Current
Digital Shopper
Walmart
10.2023 - 03.2024
Sales Associate
TJX Companies
10.2022 - 08.2023
Customer Service Representative Mentor
Conduent
10.2021 - 02.2022
High School Diploma -
Russell County High School