Katie Lynn Smith
Blaine,WA
Summary
Customer-focused professional with 10+ years of experience across the airline, hospitality, retail, education, and small-business industries. Currently a Customer Care Representative with Alaska Airlines, delivering professional, empathetic service while prioritizing safety, security, and customer needs. Calm under pressure with strong communication, problem-solving, teamwork, and service-recovery skills. Seeking to bring these strengths to the Delta Air Lines Flight Attendant team.
Overview
27
27
years of professional experience
Work History
Customer Care Representative
Alaska Airlines
SeaTac, WA
06.2025 - Current
- Deliver exceptional customer service while assisting guests with their account, reservations, travel changes, and complex travel concerns.
- Resolve customer issues efficiently, demonstrating professionalism, empathy, and composure in a high-volume environment.
- Collaborate with internal teams to resolve concerns and deliver accurate information, ensuring positive customer experiences.
- Remain calm and solution-focused when addressing unexpected customer needs and time-sensitive travel issues.
- Follow company policies, security procedures, and privacy standards while accurately handling customer information.
Owner & Operator
The Humble Heart
Blaine, WA
01.2018 - Current
- Establish lasting client relationships through exceptional in-person and online customer service.
- Resolve customer concerns professionally, ensuring high satisfaction and encouraging repeat business.
- Clarify customer wants and needs for designs, orders, expectations, and deadlines, while ensuring alignment and satisfaction.
- Manage invoicing and accounting tasks to ensure financial accuracy and timely payments. for all aspects of business.
- coordinate scheduling, inventory, vendor communication, and all business operations.
Substitute Secretary
Blaine School District
Blaine, WA
11.2019 - 12.2024
- Managed high-volume phone calls, emails, and front-office operations to ensure safety and facilitate effective communication.
- Supported safe, organized daily operations by collaborating with administrators, staff, parents, and students to maintain a positive school environment.
- Managed confidential information while following district policies and procedures.
- Served students, parents, staff, and visitors with professionalism and compassion, enhancing a welcoming environment.
Cake Decorator
Costco Wholesale Corp
Bellingham, WA
01.2003 - 09.2004
- Delivered personalized customer service while creating custom cake orders, increasing customer satisfaction.
- Ensured compliance with food safety, sanitation, and quality standards to uphold product integrity.
- Collaborated with team members to meet production goals in a fast-paced environment, ensuring timely order fulfillment.
Barista
Espresso & Company
Blaine, WA
08.1999 - 03.2002
- Crafted high-quality food and beverages quickly to satisfy customer demand.
- Delivered friendly, efficient service that improved customer satisfaction in a fast-paced environment.
- Built customer loyalty through positive, welcoming interactions that encouraged repeat visits.
Education
High School Diploma -
Blaine High School
Blaine, WA06-2002
Some College (No Degree) -
North Idaho College
Coeur D'alene, IDSome College (No Degree) -
Whatcom Community College
Bellingham, WASkills
- Exceptional Customer Service
- Clear & Professional Communication
- Conflict Resolution & De-escalation
- Service Recovery & Guest Relations
- Policy & Procedure Compliance
- Safety-Minded Decision Making
- Situational Awareness
- Working Under Pressure
- Adaptability & Flexibility
- Team Collaboration
- Multitasking
- Attention to Detail
- Punctuality & Reliability
- Empathy & Active Listening
- Fast-Paced Environment
- Problem Solving
Timeline
Customer Care Representative
Alaska Airlines
06.2025 - Current
Substitute Secretary
Blaine School District
11.2019 - 12.2024
Owner & Operator
The Humble Heart
01.2018 - Current
Cake Decorator
Costco Wholesale Corp
01.2003 - 09.2004
Barista
Espresso & Company
08.1999 - 03.2002
High School Diploma -
Blaine High School
Some College (No Degree) -
North Idaho College
Some College (No Degree) -
Whatcom Community College