Summary
Work History
Education
Skills
Language
Timeline
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Stephanie Gurrola

3370 Saint Rose Parkway

Summary

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Work History

Customer Care Representative

Paysign, Inc.
  • Handle inbound and outbound calls regarding products and services.
  • Consistently meet call performance and quality targets.
  • Resolve customer issues efficiently using active listening and one-call resolution.
  • Deliver exceptional service independently and as part of a team.
  • Train and support colleagues through side-by-side sessions.
  • Accurately enter and verify customer data with attention to detail and security.
  • Perform additional duties as assigned.

Mobile Representative

San Diego MarketSource
  • Process new AT&T activations as well as Upgrades upon verifying eligibility status or terms of other available options.
  • Make each transaction an experience and a good one.
  • Pair them to products fitted for their needs.
  • Promoting the best service with the latest deals and exclusive promotions.
  • Direct prepaids to carriers and plans that benefit them specifically.

Total Wireless Representative

San Diego MarketSource
  • Ability to communicate professionally in person and by phone.
  • Utilize product knowledge to promote sales.
  • Helping customers with wireless issues, selling phones and accessories.
  • Cellphone trouble shooting and tech support.
  • Responsible for all aspects of retail transactions, accounts and phone set-ups.
  • Answer questions regarding technology, calling plans and handset usage questions.
  • Remain informed of store policies, procedures, as well as promotions.
  • Promote sales by assisting customers and offering suggestions.

Sales Associate- Seasonal

Victoria Secret
  • Driving top line store sales results and growing the business through action and productivity.
  • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures.
  • Taking initiative to recover and replenish merchandise, so it is available to sell.
  • Understanding and adhering to visual merchandising brand standards.
  • Assisting in housekeeping of the sales floor and communicating maintenance issues.
  • Keeping an awareness of, and building personal capability in, loss prevention.
  • Reinforcing store strategy to reduce shrink.
  • Supporting all activities related to providing a safe working environment.
  • Understanding and demonstrating Company values.
  • Drives store sales and growth by personally selling to customers.
  • Proactively engage with customers, read cues and respond effectively.
  • Provide customers with the perfect undergarment fit by asking effective questions.
  • Converting returns, offers and other promotions into larger sales.

Education

High school diploma -

Monarch High School
01.2018

Skills

  • Exceptional customer service
  • Sales Force knowledge
  • Excellent written and oral skills
  • Proficiency in Microsoft Office Suite
  • POS knowledge
  • Maintaining great relations with existing and future clients/costumers
  • Teamwork and excellent communications
  • Conflict resolution
  • Upselling
  • Multitasking strength
  • Sales expertise
  • Work ethic and professionalism
  • Organizational skills
  • Time management
  • Cash handling
  • Adaptable
  • Emotional intelligence
  • Detail-oriented
  • Customer service
  • Call center experience
  • Data entry
  • Inbound customer service
  • Active listening
  • Professional telephone demeanor
  • Order and refund processing
  • Complaint resolution
  • Calm and professional under pressure

Language

English
Spanish

Timeline

Customer Care Representative

Paysign, Inc.

Mobile Representative

San Diego MarketSource

Total Wireless Representative

San Diego MarketSource

Sales Associate- Seasonal

Victoria Secret

High school diploma -

Monarch High School

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Stephanie Gurrola