Brooklyn Waterman
Traverse City,MI
Summary
Dynamic bartender with a proven track record at Bootleggers and Dillingers, excelling in customer service and complex problem-solving. Recognized for enhancing guest experiences through creative mixology and effective communication. Adept at training new staff and maintaining high standards of cleanliness and safety, contributing to a thriving bar environment. Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
2025
2025
years of professional experience
Work History
Bartender
Bootleggers and Dillingers
- Prepared and served beverages following recipes and customer preferences
- Maintained cleanliness and organization of bar area to ensure efficient service
- Assisted in inventory management by restocking supplies as needed
- Provided excellent customer service, addressing inquiries and ensuring satisfaction
- Learned cocktail preparation techniques and bar equipment usage
- Collaborated with team members to enhance workflow during busy shifts
- Followed health and safety regulations to maintain a safe work environment
- Adapted quickly to new processes and high-pressure situations during peak hours
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Bradley’s Pub and Grille
Brad Dean
Interlochen, MI
03.2021 - 05.2024
- Ensured adherence to food safety and sanitation standards during food preparation.
- Collaborated with kitchen staff to streamline cooking processes and improve service speed.
Education
High School Diploma -
Traverse City High School
Traverse City, MI06.2009
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Customer service expertise
Cleanliness and hygiene
Engaging personality
Responsible alcohol service
Complex Problem-solving
Payment processing
Handling difficult customers
Cash register operation
Menu memorization
Memory retention
Hospitality service expertise
Service-oriented mindset
Professional appearance
Suggestive selling
Alcohol awareness
Food service
Team training and development
New hire training
Beverage preparation
Drink preparation techniques
Sales expertise
Salesmanship
Classic cocktails
Food running
Performance improvement
Staff management
Health codes compliance
Changing beer kegs
Basic accounting
Creative mixology
Ordering bar supplies
Aloha POS
Ordering procedures
Garnishing drinks
Proficient in mixology
Courteous
Maintaining a clean bar
Recipe and menu memorization
Timeline
Bradley’s Pub and Grille
Brad Dean
03.2021 - 05.2024
Bartender
Bootleggers and Dillingers
High School Diploma -
Traverse City High School