Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Wilson

Richmond,TX

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

6
6
years of professional experience

Work History

Sales Representative

Solar Pros
Houston, TX
07.2023 - Current
  • Generated new sales leads through cold calling and networking activities.
  • Performed market research to identify potential sales opportunities.
  • Informed homeowners of the energy crisis happening in the country right now, explaining the rate increases they are seeing reflected on their bill.
  • Obtained their utility bill and the last 12 months of usage so my teams specialist could accurately design a customized solar system for the homeowner and their home.
  • Set up an appointment time for the specialist to meet with them to present the solution to their problem and show them the way their solar system works for their home.

Barista

Perks Espresso
Springdale, UT
12.2022 - 07.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Ground beans for espresso shots according to individual customer specifications.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Followed health, safety and sanitation guidelines to pass state inspections.

Servers Assistant

Oscars Cafe Of Durango
Springdale, UT
10.2018 - 07.2023
  • Greeted guests and escorted them to their tables.
  • Assisted with stocking supplies such as condiments, silverware and napkins as needed.
  • Assisted servers with setting up and cleaning tables.
  • Conducted regular walkthroughs of the dining room to identify any issues or needs from guests or staff.
  • Provided support for other team members during peak hours or when needed.
  • Kept dining area clean and organized, including removing trash and wiping down surfaces between seatings.
  • Processed payments using POS system accurately and efficiently.
  • Resolved customer complaints in an efficient and professional manner.
  • Demonstrated a positive attitude towards customers while providing excellent customer service at all times.
  • Refilled beverages throughout meal service.
  • Verified orders with kitchen staff to ensure accuracy before delivering items to customers.

Education

Certified Nail Technician - Nail Technician

Nailed Academy
St. George, UT
05-2023

High School Diploma -

Hurricane High School
Hurricane, UT
05-2019

Skills

  • Customer Service
  • Sales closing
  • Account Management
  • Customer Retention
  • Customer Needs Assessment
  • Staff Training
  • Inventory Management
  • Store Opening and Closing
  • Cash Handling
  • Competitor research

Timeline

Sales Representative

Solar Pros
07.2023 - Current

Barista

Perks Espresso
12.2022 - 07.2023

Servers Assistant

Oscars Cafe Of Durango
10.2018 - 07.2023

Certified Nail Technician - Nail Technician

Nailed Academy

High School Diploma -

Hurricane High School

Similar Profiles

CREATE PROFILE
Brooklyn Wilson