Brooklynn Carte
New Plymouth,OH
Summary
Dedicated Certified Nursing Assistant with a strong customer service background and a passion for helping others. Experienced in providing companionate support, maintaining a positive patient experience, and working effectively in a team-oriented environment. Known for good communication skills, reliability, and a patient-centered approach to care. Eager to contribute strong interpersonal skills to support patients and healthcare staff.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Holy City Heating and Air
Remote Position
03.2025 - Current
- Resolved customer inquiries regarding HVAC systems, ensuring clear communication and prompt service.
- Managed follow-up communications with clients to ensure resolution of issues and gather feedback on services rendered.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Horse Riding Instructor
Self Employed
New Plymouth, OH
01.2022 - Current
- Conducted safety assessments and equipment checks prior to lessons.
- Improved student confidence and riding skills through personalized instruction and feedback.
- Cleaned and maintained facility with 14 horses and adhered to veterinary visit schedule, feeding routines, and cleaning practices.
- Supported students in identifying, setting and achieving personal goals.
House Cleaner
Honey Fork Log Cabins
01.2021 - Current
- Ensured thorough cleaning of cabins, maintaining high standards of cleanliness and hygiene.
- Conducted inventory checks on cleaning supplies, ensuring adequate stock levels for operations.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Medical Assistant
Walkin Urgent Care
Logan, OH
11.2025 - 05.2026
- Assisted in patient intake and medical history documentation to ensure accurate record-keeping.
- Performed routine laboratory tests and collected specimens for analysis, ensuring compliance with safety protocols.
- Maintained cleanliness and organization of examination rooms, contributing to a safe environment for patients and staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Server
Hocking Hills Lodge and Conference Center
Logan, OH
01.2022 - 03.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained new team members on service protocols and menu knowledge to enhance team performance.
- Resolved guest complaints professionally, enhancing overall dining experience and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Equestrian Trail Guide
Equestrian Ridge Farm
New Plymouth, OH
06.2020 - 08.2023
- Led guided trail rides, ensuring safety and enjoyment for riders of all skill levels.
- Trained new staff on equestrian handling techniques and customer service best practices.
- Ensured rider safety by providing thorough pre-ride instructions and assessing each rider''s skill level.
- Handled challenging situations with professionalism and calmness, addressing any issues that arose during trail rides promptly and effectively.
Education
CNA -
Tri County Career Center
Nelsonville, OH09.2025
Associate of Science - Equine Health And Complementary Therapies
Hocking College
Nelsonville, OH05.2024
High School Diploma -
Logan High School
Logan, OH05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft outlook
Timeline
Medical Assistant
Walkin Urgent Care
11.2025 - 05.2026
Customer Service Representative
Holy City Heating and Air
03.2025 - Current
Horse Riding Instructor
Self Employed
01.2022 - Current
Server
Hocking Hills Lodge and Conference Center
01.2022 - 03.2025
House Cleaner
Honey Fork Log Cabins
01.2021 - Current
Equestrian Trail Guide
Equestrian Ridge Farm
06.2020 - 08.2023
CNA -
Tri County Career Center
Associate of Science - Equine Health And Complementary Therapies
Hocking College
High School Diploma -
Logan High School