Brooklynn Dobratz

• Build strong relationships with customers by providing personalized service and identifying individual needs and preferences.
• Communicate effectively with a diverse range of customers and team members in a high-volume, fast-paced environment.
• Make Recommendations and offerings based on customer preferences while creating positive experiences and supporting sales.
• Trained new servers on menu items, service protocols, and point-of-sale systems for improved efficiency.
• Maintained cleanliness and organization of dining area, enhancing overall guest experience.
• Manage multiple priorities simultaneously while maintaining accuracy, organization, and attention to detail.
• Resolve customer concerns professionally and efficiently while maintaining strong customer relationships.
• Collaborate with team members to meet operational goals and deliver consistent customer service.
• Demonstrate strong communication, interpersonal, and problem-solving skills while working under pressure.
• Adapt quickly to changing priorities, customer needs, and team responsibilities.

• Educated customers on a variety of skincare, tanning, and wellness products by developing strong product knowledge and understanding their features, benefits, and appropriate uses.
• Consulted with customers to identify individual needs and recommend products and services that aligned with their goals and preferences.
• Utilized strong communication and influencing skills to educate customers, overcome objections, and confidently guide purchasing decisions.
• Built and maintained customer relationships through personalized service, product recommendations, and consistent follow-up.
• Demonstrated the ability to quickly learn and communicate detailed product information in a clear and approachable manner.
• Consistently delivered a positive customer experience while balancing sales objectives, customer needs, and daily operational responsibilities.
• Maintained a high level of organization and attention to detail while managing customer accounts, transactions, product information, and multiple responsibilities.
• Collaborated with team members to achieve sales and customer service goals in a fast-paced retail environment.
• Maintained cleanliness and organization of salon equipment and treatment areas to enhance operational efficiency.

Activates and Societies:

-2023 Senior Class Graduation Speaker
- Link crew leader
- FCA (fellowship of Christian athletes)
- Spanish Club:
- Caption of the varsity women's golf team (2022-2023)
- Varsity women's soccer team manager (2021-2023)
- Varsity women's basketball manager (2021-2023)

Andover High School Graduation 2023 | QCTV

19:43- Video of graduation speech.

https://www.youtube.com/live/PcLtzHUV-Wo?si=mUvPKnHdfyx8qR3c

Relevant Coursework:
Business Management • Marketing • Business Communication • Leadership • Business Law • Ethics

In progress of professional certificates:

• Business Communication
• Business Generalist