Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Volunteer
Brooklynn Harper

Brooklynn Harper

St. Petersburg,FL

Summary

Focused administrative support with experience providing top-notch operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.

I am Reliable with experience managing front desk operations and offering general office support. Detail-oriented with background coordinating scheduling and record-keeping.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Publix
St. Petersburg, FL
06.2019 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with special order requests and arranging merchandise pick-up.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Accurately completed end-of-day financial tasks worth over $10,000 of cash and card transactions daily.

Military Police

United States Navy, USN
09.2020 - 02.2022
  • Documented and organized security information accurately and efficiently.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, recordkeeping and data entry for increased efficiency.
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
  • Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills

Cashier

Chick Fill A
St. Petersburg, FL
09.2015 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and join reward programs.
  • Restocked and organized merchandise in fridges.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Managed at least 5-10 customer call's per day

Education

High School Diploma -

Dixie M. Hollins High School
Kenneth City, FL
05.2019

Skills

  • Upbeat and Positive Personality
  • Customer Account Management
  • De-escalation Techniques
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Data Entry
  • New Records Creation
  • Logbook Maintenance
  • Reliable and Responsible
  • Cash Register Operations
  • Detail-Oriented
  • Creative Thinking

Certification

  • Adult and Pediatric CPR/AED, Red Cross - Completed 02/26/2021
  • Enforcement Specialist - United States Navy - Completed 05/13/2021
  • Master at Arms School (Military Police) - Completed 04/01/2021
  • Emergency Vehicle Operations course - Completed 04/09/2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Military Police

United States Navy, USN
09.2020 - 02.2022

Customer Service Associate

Publix
06.2019 - Current

Cashier

Chick Fill A
09.2015 - 12.2018

High School Diploma -

Dixie M. Hollins High School

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Brooklynn Harper