BROOKLYNN HIGGS
TOWSON,UNITED STATES
Summary
Executed culinary operations and menu planning to enhance customer satisfaction and drive sales growth.
Assisted teams in delivering exceptional customer service through a friendly and cooperative approach. Supported collaborative efforts to enhance teamwork and efficiency in task execution. Eager to develop communication and problem-solving skills in a dynamic work environment.
Overview
4
4
years of professional experience
Work History
Crew Member
Five Guys Burger And Fries
823 Goucher Blvd, Towson, MD 21286
09.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction.
- Operated kitchen equipment efficiently, maintaining high food safety standards.
- Collaborated with team members to streamline food preparation and assembly processes.
- Trained new crew members on operational procedures and company policies.
- Maintained cleanliness of workstations and dining areas, adhering to health regulations.
- Engaged with customers to provide menu recommendations and resolve inquiries promptly.
- Participated in team meetings to discuss performance improvements and operational challenges.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Cook
Friendly's
Nottingham, MD
04.2023 - Current
- Prepare meals quickly, enhancing customer satisfaction and repeat business.
- Streamline food prep, improving service speed and team efficiency.
- Mentor new staff, fostering skill growth and a positive environment.
- Monitor inventory, reducing waste and achieving cost savings.
- Introduce seasonal menu items, attracting more customers and boosting sales.
Hostess
The Green Turtle
Nottingham, MD
09.2022 - 12.2022
- Greeted guests warmly, enhancing customer satisfaction and loyalty.
- Efficiently managed seating, boosting daily revenue and service flow.
- Collaborated with staff to ensure seamless service, reducing delays.
- Maintained accurate reservations, improving service efficiency.
- Fostered teamwork, enhancing dining experience and repeat visits.
Education
High School Diploma -
Perry Hall High School
Nottingham, MDSkills
- Time Management
- Problem Solving
- Food Safety
- Menu Planning
- Team Leadership
- Customer Service
- Cash handling
- Cleaning
- Taking orders
- Flexible schedule
- Food preparation
- Heavy lifting
- Crew leadership
- Store opening and closing
- Product promotion
- Production line work
- Workplace safety
Timeline
Crew Member
Five Guys Burger And Fries
09.2025 - Current
Cook
Friendly's
04.2023 - Current
Hostess
The Green Turtle
09.2022 - 12.2022
High School Diploma -
Perry Hall High School