Brooklynn Iudica
Conroe,Texas
Summary
Results-driven Sales Agent with extensive knowledge of sales, leasing procedures, extended education of leasing platforms such as One-site, Resman, and Yardi. Exceeds sales targets consistently with motivated and hardworking approach. Focused on connecting with customers, cultivating trust and helping each prospect make optimal decisions. Hardworking, reliable, and focused on going above and beyond to support team and serve residents. Motivated to continue to learn and grow in the Multi-Family housing industry. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
American Landmark Apartments
2023.01 - Current
- Consistently maintained low delinquency.
- Handled tenant complaints promptly and appropriately.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote issue resolution.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Assisted in preparation of budgets, monitoring expenses to ensure financial goals were met.
Leasing Professional
The Pointe At Valley Ranch
2022.07 - 2022.12
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Responded to requests and scheduled appointments for property showings.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
Area Manager
Mattress Firm
2019.03 - 2022.07
- Tracked market changes to keep prices optimized for both profits and marketability.
- Built sales strategies to support corporate vision and plans for growth.
- Set high bar for customer service and trained staff in consultative sales techniques
- Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale.
- Planned and executed successful sales promotions to drive revenue growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed new accounts skillfully and penetrated new territories by following sales strategy based on in-depth understanding of current market conditions, opportunities and competitor threats.
Sales Assosiate
Mattress Firm
2017.12 - 2019.03
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built relationships with customers to encourage repeat business.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Business Administration
Texas State University
San Marcos12.2016
Associate of Arts - Criminal Justice
Blinn College
Bryan, TX12.2014
Skills
- Customer relations
- Digital marketing
- Multi-family property management
- Administrative support
- Fair housing compliance
- Lead conversion
- Policy Enforcement
- Tenant Relations
- Property Management
- Unit Inspection
- Business Development
- Leasing and Sales
Certification
- Fair housing
- Leasing 101
- American Landmark 360
Timeline
Assistant Property Manager
American Landmark Apartments
2023.01 - Current
Leasing Professional
The Pointe At Valley Ranch
2022.07 - 2022.12
Area Manager
Mattress Firm
2019.03 - 2022.07
Sales Assosiate
Mattress Firm
2017.12 - 2019.03
Bachelor of Arts - Business Administration
Texas State University
Associate of Arts - Criminal Justice
Blinn College
- Fair housing
- Leasing 101
- American Landmark 360
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