Brittany Dixon
Houston,TX
Summary
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Successful career history comprising more than 5 years.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
American Landmark Apartments, & Willowbridge
08.2020 - 05.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Leasing & Marketing Professional Manager
Willowbridge Property Company
09.2018 - 08.2020
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Conducted market research and analysis to identify consumer trends and preferences.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
High School Diploma -
Brownwood High School
Brownwood, TX05.2011
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
- Fair Housing Regulations
- Leasing and sales
- Staff Management
- Property Management
- Payment Collection
- Onsite tours
- Policy Enforcement
- Housing regulations
Timeline
Assistant Property Manager
American Landmark Apartments, & Willowbridge
08.2020 - 05.2024
Leasing & Marketing Professional Manager
Willowbridge Property Company
09.2018 - 08.2020
High School Diploma -
Brownwood High School
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