Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Successful career history comprising more than 5 years.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
American Landmark Apartments, & Willowbridge
2020.08 - 2024.05
Followed up on delinquent tenants and coordinated collection procedures.
Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Showed apartments to potential tenants and answered questions regarding community.
Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Leasing & Marketing Professional Manager
Willowbridge Property Company
2018.09 - 2020.08
Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
Conducted market research and analysis to identify consumer trends and preferences.
Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
Developed marketing materials to highlight property features and attract potential renters.
Kept meticulous records of correspondence between management and tenants.
Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
High School Diploma -
Brownwood High School
Brownwood, TX
05.2011
Skills
Administrative Support
Strong Communication Skills
Telephone and email etiquette
Property tours and inspections
Fair Housing Regulations
Leasing and sales
Staff Management
Property Management
Payment Collection
Onsite tours
Policy Enforcement
Housing regulations
Timeline
Assistant Property Manager
American Landmark Apartments, & Willowbridge
2020.08 - 2024.05
Leasing & Marketing Professional Manager
Willowbridge Property Company
2018.09 - 2020.08
High School Diploma -
Brownwood High School
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