Brooklynn Rouse
Plano,TX
Summary
Customer-focused professional with over 10 years of experience in customer service, sales, and hospitality. I’ve worked in fast-paced environments ranging from call centers to restaurants, which has taught me how to stay calm under pressure, solve problems quickly, and create positive experiences for customers. Skilled at handling payments, resolving concerns, and building strong relationships, I take pride in being approachable, reliable, and a team player. Whether it’s helping a customer with a claim, setting up a membership, or making sure everything runs smoothly behind the scenes, I bring a mix of professionalism and a personable touch that keeps both customers and coworkers at ease.
Overview
12
12
years of professional experience
Work History
Customer service representative
Smart Auto Care
11.2024 - Current
- Responsible for answering inbound phone calls from customers and repair shops
- Resolve issues with claims and payments
- Answer any general questions or concerns
- Transfer calls to appropriate queues
- Responsible for uploading invoices for payments to shops
Beauty Consultant / Assistant Manager
Palm Beach Tan
01.2024 - Current
- Set up memberships with customers
- Up - sell memberships and products
- Resolve issues with payments
- Knowledge of products and services offered
- Answer phone calls
- Complete daily inventory
- Complete daily paperwork for opening / closing duties
- Make sure store is locked up properly at the end of the day (key holder)
- Put in maintenance orders
Customer service rep
Smart Auto Care
09.2022 - 08.2023
- Responsible for answering inbound phone calls from customers and repair shops
- Resolve issues with claims and payments
- Answer any general questions or concerns
- Transfer calls to appropriate queues
- Responsible for uploading invoices for payments to shops
Waitress
Shakertins
08.2020 - 03.2021
- Greet guests and seat them at tables or in waiting areas
- Take reservations
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to questions or concerns
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed
- Inform customers about daily specials
- Knowledge of different beer, wine and liquors offered
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Greet customers with a great attitude
- Up-sell
- Knowledge of food menu
- Able to work in a high-volume environment
Waitress
Shuck n Jive
01.2020 - 03.2020
- Greet guests and seat them at tables or in waiting areas
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to questions
- Inform customers of establishment specialties
- Take to-go orders
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Greet customers with a great attitude
- Knowledge of food menu
- Knowledge of all beer, wine and liquor that’s offered
- Stopped working this job due to covid
Cocktail waitress
Dallas good & beverage
01.2016 - 01.2020
- Greet guests and seat them at tables or in waiting areas
- Knowledge of bottles and bottle service
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Able to work in high volume environment
- Inform patrons of establishment specialties and features
- Reserve tables for customers
- Greet customers with a great attitude
- Sell/Up sell bottles
- Take orders properly
- Properly handle big amounts of money and transactions
- Know how to work on the computer system to put in orders
Waitress
Scruffy Duffy's at The Shops at legacy
05.2018 - 11.2018
- Greet guests and seat them at tables
- Clean tables
Waitress
Texas Beef, Fish and Fowl
12.2013 - 11.2015
- Greet guests and seat them at tables or in waiting areas
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Inform patrons of establishment specialties and features
Cashier/Sales associate
Bakers at North Park Mall
06.2014 - 08.2015
- Help customers try on shoes
- Help them find what they are looking for
- Search for sizes of the shoes
- Make sure displays are proper
- Swiffer floors
- Clean bathroom
- Dress professionally
- Memorize the names of the shoes
- Inform customers of deals or specials that are going on
- Take trash out
Cashier
Plato’s Closet
08.2013 - 12.2013
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Greet customers entering establishments
- Answer customers' questions and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Stock shelves, and mark prices on shelves and items
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
Waitress
Napoli’s
04.2013 - 08.2013
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
Education
High School Diploma -
Plano East Senior High School
Plano, TX06.2015
Skills
- Communication
- Critical thinking
- Interpersonal
- Multitasking
- Decision-making
- Professionalism
- Creative thinking
- Teamwork
- Ability to work under pressure
Timeline
Customer service representative
Smart Auto Care
11.2024 - Current
Beauty Consultant / Assistant Manager
Palm Beach Tan
01.2024 - Current
Customer service rep
Smart Auto Care
09.2022 - 08.2023
Waitress
Shakertins
08.2020 - 03.2021
Waitress
Shuck n Jive
01.2020 - 03.2020
Waitress
Scruffy Duffy's at The Shops at legacy
05.2018 - 11.2018
Cocktail waitress
Dallas good & beverage
01.2016 - 01.2020
Cashier/Sales associate
Bakers at North Park Mall
06.2014 - 08.2015
Waitress
Texas Beef, Fish and Fowl
12.2013 - 11.2015
Cashier
Plato’s Closet
08.2013 - 12.2013
Waitress
Napoli’s
04.2013 - 08.2013
High School Diploma -
Plano East Senior High School
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