Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklynn Sizemore

West Terre Haute

Summary

Detail-oriented team player with strong organizational and customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service, unmatched support, and eager to explore different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Server

Buffalo Wild Wings
01.2016 - Current
  • Motivated colleagues by leading by example and pushing for a high level of customer service
  • Trained, mentored, and evaluated new team members
  • Served food as it arrived and refilled glasses, delivered food items in a professional and timely manner
  • Delivered customers checks and processed payments
  • Promoted food and beverage menu items to customers and tallied credit and check transactions
  • Relayed orders to the cooks and ensured that all orders were delivered on time and ensured the accuracy and quantity of every order

Marketing and Admissions Specialist

Cobblestone Crossings
11.2022 - 03.2023
  • Meets established targets for lead and lease conversion for health center and senior living
  • Completes preadmission, admission and transfer paperwork, as well as submits information for insurance verification and precertification
  • Responds to all referrals and leads promptly, entering related data into the Customer Relationship Management System (CRM) accurately and timely
  • Assists with planning and coordinating campus events including Senior Executive Club and community marketing and lead generating events
  • Maintains sales and promotional supplies as directed by Director of Sales
  • Timely responds to all referral and inquiries with appropriate follow-up

Call Center Specialist

Dentistry Just for Kids + TK Orthodontics
06.2021 - 11.2022
  • Answering, transferring, locating, and directing calls to the appropriate locations
  • Answering client inquiries
  • Managing client accounts
  • Accurately document, research and resolve customer service issues
  • Manage high call volume with tact and professionalism
  • Answers questions related to patient insurance and co-payments
  • Monitored and recorded statistics for new patient conversion and reported to the marketing coordinator

Certified Nursing Assistant

Cobblestone Crossings
08.2020 - 08.2021
  • Care for individuals with dementia, Alzheimer's disease, physical disability, those undergoing post-operative recovery and convalescents
  • Monitor patients' intake of oral medications as directed by physician or nurse and made notation of time and amount given
  • Assisted with personal tasks such as dressing and bathing
  • Provide clean and safe rooms for patients
  • Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries

Education

Bachelor of Science - Health Administration, Minor in Business Administration

Indiana State University
Terre Haute, IN
05-2021

Associate of Applied Science - Healthcare Specialist

Ivy Tech Community College Terre Haute
Terre Haute, IN
05-2019

Skills

  • Attention to detail
  • Communication skills
  • Customer service focus
  • Data Entry
  • Guest Relations
  • Insurance Verification
  • Patient Care
  • Teamwork
  • Work Task Prioritization

Timeline

Marketing and Admissions Specialist

Cobblestone Crossings
11.2022 - 03.2023

Call Center Specialist

Dentistry Just for Kids + TK Orthodontics
06.2021 - 11.2022

Certified Nursing Assistant

Cobblestone Crossings
08.2020 - 08.2021

Server

Buffalo Wild Wings
01.2016 - Current

Bachelor of Science - Health Administration, Minor in Business Administration

Indiana State University

Associate of Applied Science - Healthcare Specialist

Ivy Tech Community College Terre Haute

Similar Profiles

CREATE PROFILE
Brooklynn Sizemore