Brook N. Ellis
Gladewater
Summary
Knowledge of Human Resources, customer service, problem resolution, and employee relations Strong leadership skills; effective problem solver and able to motivate others Highly organized; able to successfully complete multiple projects with attention to details and according to deadlines. Outstanding communication skills with the ability to effectively interface with customers and employees at all levels. Knowledge
Overview
16
16
years of professional experience
2001
2001
years of post-secondary education
Work History
Account Manager
Stadium People
Dallas
08.2016 - 09.2025
- Managed client accounts to ensure satisfaction and retention.
- Recruit and onboard new hires
- Developed policy and procedures for attendance and behavior
- Managed records of employees.
- Managed events with 100 or more staff all over the US.
- Ensure timesheets and clock in/outs were accurate.
- Basic HR duties
Personal Banker 2
Wells Fargo
Arlington
02.2012 - 07.2016
- Complete nightly reports;
- Open new accounts and take loan applications;
- Handle and resolve customer complaints and problems with accounts;
- Responsible for opening and closing branch;
- Make banker schedules;
- Coach tellers on how to find opportunities;
- Small Business Specialist.
Lead Retail Consultant
Sprint Nextel
Ft. Worth
02.2010 - 02.2012
- Managed 18 employees;
- Coached staff of customer satisfaction;
- Composed weekly and monthly sales reports;
- Set action plans for employees;
- Meet and exceed monthly sales goals;
- Provide customer service and resolve customer issues;
- Set up new accounts;
- Open and close store.
Education
High School Equivalent
Arlington, TXSkills
- Customer Service
- Sales
- Problem Resolution
- Employee Relations
- Leadership
- Problem Solving
- Motivation
- Organization
- Project Management
- Attention to Detail
- Communication
- Microsoft Office
Timeline
Account Manager
Stadium People
08.2016 - 09.2025
Personal Banker 2
Wells Fargo
02.2012 - 07.2016
Lead Retail Consultant
Sprint Nextel
02.2010 - 02.2012
High School Equivalent