Brooks Leach
Evansville,IN
Summary
Accomplished leader with a proven track record at Target, enhancing team performance and customer satisfaction through effective mentoring and risk management. Skilled in organizational development and relationship building, adept at driving business growth and streamlining HR processes. Achieved significant improvements in employee retention and service delivery by leveraging both interpersonal and strategic planning skills.
Overview
19
19
years of professional experience
Work History
Executive Team Leader, General Merchandise
Target
Evansville, IN
03.2022 - Current
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
Executive Team Leader, Human Resources
Target
Evansville, IN
03.2020 - 03.2022
- Oversaw employee benefits program, optimizing offerings to attract and retain skilled professionals.
- Established strong relationships with external partners such as recruiters, benefit providers, and legal consultants for seamless collaboration efforts.
- Created opportunities for professional growth by organizing workshops or seminars focused on skillbuilding.
- Ensured compliance with all relevant labor laws and regulations, mitigating potential legal risks.
- Increased talent retention by developing effective performance management processes.
- Streamlined HR policies and procedures, resulting in improved efficiency across the organization.
Team Leader
Target
Evansville, IN
10.2015 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Land Surveying Specialist
Parsons, Cunningham & Shartel Eng
Plainfield, IN
04.2005 - 10.2015
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
Bachelor Of Applied Science - Land Surveying And Civil Engineering Technology
Vincennes University
Vincennes, IN04.2005
Skills
- Customer Relationships
- Relationship building and management
- Goals and performance
- Business development and planning
- Organizational Development
Timeline
Executive Team Leader, General Merchandise
Target
03.2022 - Current
Executive Team Leader, Human Resources
Target
03.2020 - 03.2022
Team Leader
Target
10.2015 - 03.2022
Land Surveying Specialist
Parsons, Cunningham & Shartel Eng
04.2005 - 10.2015
Bachelor Of Applied Science - Land Surveying And Civil Engineering Technology
Vincennes University