Brooks Runderson
Delray Beach,FL
Summary
Motivated management professional with a solid background in enhancing operational efficiency and team performance. Responsive to changing business demands, employs adaptable and strategic approaches to ensure seamless transitions. Performance-driven and industrious mindset, consistently strives for innovative solutions that drive company success.
Overview
10
10
years of professional experience
Work History
Account Manager
BELFOR Property Restoration
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Diamond Club in Sales over several regions
Food and Beverage Manager
Seagate Beach Club
12.2020 - Current
- Placed food and beverage orders with vendors, organize and rotate products and reconciling gross margin with sales audit
- Build key partnerships with both local and large-scale food and beverage consultants
- Oversee inventory management and requisition of materials and goods
- Collaborates training/ hiring of employees on updated policies and produces to ensure consistency
- Utilize strong beverage and culinary knowledge, to foster the development of restaurant innovation
- Nurtured the development of strong front and back of house interrelations to improve productivity
Assistant General Manager
Loch Bar
11.2018 - 07.2019
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures
- Developed and deepened community partnerships to create mutually beneficial relationships and build new revenue channels
- Handled customer service issues and rectified employee problems
- Built a relationship with corporate chefs to ensure that their vision was being duplicated
Night Supervisor
Vineyard Golf Club
05.2015 - 09.2018
- Representing a brand that upholds excellence on every level of service
- Providing a conducive atmosphere while maintaining optimal member relationships
- Facilitating the country club's needs on a nightly basis while maintaining superior quality service
- Instructed new team members on correct procedures for all areas of operations
- Helping with personal inventory of members fine goods for seasonal purposes
Education
Bachelor of Arts - Communication Studies
Florida Atlantic University
Boca Raton, FL01.2015
Skills
- Vendor management
- Strategic food and beverage menu development
- Point of Sale: Jonas, Micros, Aloha
- Fostering key business relationships
- Budget management
- Supervision and leadership
- Inventory maintenance
- Account management
Success Philosophy
- Listening intently to the needs of the client is the greatest tool an employee can rely on
Timeline
Account Manager
BELFOR Property Restoration
03.2023 - Current
Food and Beverage Manager
Seagate Beach Club
12.2020 - Current
Assistant General Manager
Loch Bar
11.2018 - 07.2019
Night Supervisor
Vineyard Golf Club
05.2015 - 09.2018
Bachelor of Arts - Communication Studies
Florida Atlantic University
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