Brooks Runderson
Delray Beach,FL
Summary
Motivated management professional with a solid background in enhancing operational efficiency and team performance. Responsive to changing business demands, employs adaptable and strategic approaches to ensure seamless transitions. Performance-driven and industrious mindset, consistently strives for innovative solutions that drive company success.
Overview
10
10
years of professional experience
Work History
Account Manager
BELFOR Property Restoration
Boynton Beach, FL
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Diamond Club in Sales over several regions
Food and Beverage Manager
Seagate Beach Club
Delray Beach, FL
12.2020 - Current
- Placed food and beverage orders with vendors, organize and rotate products and reconciling gross margin with sales audit
- Build key partnerships with both local and large-scale food and beverage consultants
- Oversee inventory management and requisition of materials and goods
- Collaborates training/ hiring of employees on updated policies and produces to ensure consistency
- Utilize strong beverage and culinary knowledge, to foster the development of restaurant innovation
- Nurtured the development of strong front and back of house interrelations to improve productivity
Assistant General Manager
Loch Bar
Boca Raton, FL
11.2018 - 07.2019
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures
- Developed and deepened community partnerships to create mutually beneficial relationships and build new revenue channels
- Handled customer service issues and rectified employee problems
- Built a relationship with corporate chefs to ensure that their vision was being duplicated
Night Supervisor
Vineyard Golf Club
Edgartown, MA
05.2015 - 09.2018
- Representing a brand that upholds excellence on every level of service
- Providing a conducive atmosphere while maintaining optimal member relationships
- Facilitating the country club's needs on a nightly basis while maintaining superior quality service
- Instructed new team members on correct procedures for all areas of operations
- Helping with personal inventory of members fine goods for seasonal purposes
Education
Bachelor of Arts - Communication Studies
Florida Atlantic University
Boca Raton, FL01.2015
Skills
- Vendor management
- Strategic food and beverage menu development
- Point of Sale: Jonas, Micros, Aloha
- Fostering key business relationships
- Budget management
- Supervision and leadership
- Inventory maintenance
- Account management
Success Philosophy
- Listening intently to the needs of the client is the greatest tool an employee can rely on
Timeline
Account Manager
BELFOR Property Restoration
03.2023 - Current
Food and Beverage Manager
Seagate Beach Club
12.2020 - Current
Assistant General Manager
Loch Bar
11.2018 - 07.2019
Night Supervisor
Vineyard Golf Club
05.2015 - 09.2018
Bachelor of Arts - Communication Studies
Florida Atlantic University