Summary
Overview
Work History
Skills
Timeline
Generic

Broston Serio

Hockley,TX

Summary

2 Years of service advisor experience with 2 years of BDC Experience along with 1 year of working in a dealership carwash. Working from bottom and working my way up is not something I am a stranger too. I hope to bring this grit to your service drive along with diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with manufacturers to get parts and payments.

Overview

5
5
years of professional experience

Work History

Pool Technician

Aqua Tech Pool & Spa Specialists
Austin, TX
11.2022 - 08.2024
  • Conducted routine inspections of all equipment associated with swimming pools, spas, hot tubs and fountains to ensure proper operation.
  • Troubleshot electrical components related to pool operations such as timers, switches and circuit breakers.
  • Reassembled repaired or replaced equipment according to manufacturer's specifications.
  • Documented all service calls and recorded the parts utilized for each job.
  • Optimized record-keeping procedures leading to a substantial 10% boost in total parts income.

Service Advisor

Don McGill Toyota
Houston, TX
10.2021 - 10.2022
  • Applied my knowledge of upscale service delivery from Lexus
  • Demonstrated proficiency in using Reynolds and Reynolds (Ignite) software, facilitating accurate estimation of customer expenses at the dealership.
  • Handled warranty claims with Toyota factory and after market warranty company efficiently and with care, consistently meeting closure deadlines without any write-offs.
  • Demonstrated genuine interest in customer needs and efficiently addressed their concerns, ensuring they felt heard and prioritized.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Streamlined communication between management and customers, minimizing unnecessary escalations.

Service Advisor

Westside Lexus
Houston, TX
05.2021 - 10.2021
  • Delivered exceptional customer service by providing a luxurious experience throughout the entire customer journey, ensuring no questions were left unanswered.
  • Consistently achieved the most appointments and walk-ins compared to other advisors, ensuring high levels of customer satisfaction and accuracy.
  • Served as the sole advisor responsible for handling additional work, including coordinating recall processes, contacting customers, and implementing necessary actions to boost service revenue by 3%.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Maintained records of customer interactions and transactions.
  • Followed up with existing customers regarding past services performed on their vehicles.

Customer Service Representative

Westside Lexus
Houston, TX
07.2019 - 04.2021
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Implemented innovative methods for streamlining the customer service process.
  • Resolved customer complaints promptly and efficiently.

Skills

  • Consultative Sales
  • Automotive service advisor
  • Accurate record keeping
  • Quality Assurance Controls
  • Service Upselling
  • Problem Resolution

Timeline

Pool Technician

Aqua Tech Pool & Spa Specialists
11.2022 - 08.2024

Service Advisor

Don McGill Toyota
10.2021 - 10.2022

Service Advisor

Westside Lexus
05.2021 - 10.2021

Customer Service Representative

Westside Lexus
07.2019 - 04.2021

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Broston Serio