Cody Novick
Longwood,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Pool Technician
Pool Care LLC
01.2024 - 11.2024
- Aquatic maintenance technician, responsible for cleaning and maintaining pools, as well as maintaining and fixing equipment
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
Sales - Management Trainee
Aimark
01.2023 - 12.2023
- Cold sales for AT&T on locations and making sure the sales team hits their weekly goals
- Boosted sales performance by implementing effective sales strategies and techniques.
Recruiter
A&E Logistics
03.2021 - 01.2023
- Cold calling large companies that require candidates for available positions
- Searching for candidates and selling them on the position available
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Server - Host
Longhorn Lake Mary
08.2021 - 01.2023
- Customer service along with cash handling and making sure customers have the best experience when visiting my establishment
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Diploma - Computer Sciences
Crooms Academy of Information Technology
Sanford, FLSkills
- Customer Service
- Problem Solving
- Sales strategy development
- Marketing
- Cold Sales
- Upselling Products
- Cash Handling
- Microsoft Office Suite
- Retail Sales
- POS
- Guest Services
- Talent Acquisition
Communication Skills
Implementing procedures for key communication, in any setting, to make customers feel that they are the most important.
Timeline
Pool Technician
Pool Care LLC
01.2024 - 11.2024
Sales - Management Trainee
Aimark
01.2023 - 12.2023
Server - Host
Longhorn Lake Mary
08.2021 - 01.2023
Recruiter
A&E Logistics
03.2021 - 01.2023
Diploma - Computer Sciences
Crooms Academy of Information Technology
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