John Brown

Oversee all hotel operations, revenue management, sales, catering, and retail across multiple properties, driving operational excellence and record profitability.

Led the planning and execution of the pre-opening operations for a new resort, ensuring a seamless transition and alignment with business objectives.

Developed and implemented strategic plans to enhance guest experience and innovation while achieving budget goals and improving key performance indicators (KPIs).

Led the management of human capital and succession planning to ensure the continued growth and strength of the division’s leadership pipeline.

Guided the business through the challenges of COVID-19, including the temporary shutdown of properties, divestiture of assets, and the adaptation of operations to comply with health and safety restrictions.

Drove financial success by managing the division’s budget and resources, achieving maximum profitability while maintaining exceptional guest satisfaction levels.

Dual role with Corporate VP of Revenue role.

Managed daily hotel operations for a 495-room, 4-diamond resort, achieving the highest revenue and profitability in over 10 years.

Led a sales team to drive lead volumes, booking pace, and revenue growth, resulting in record contracted revenue per room night.

Established a food loss program in catering and banquets to reduce costs of goods sold (COGS) and improve profit margins.

Directed the corporate revenue management division for 12 properties with 5,500 rooms and $225M in annual revenue.

Managed a Centralized Reservations Call Center, improving KPIs, conversion rates, and per-call revenue.

Developed short-term and long-term strategies to optimize hotel performance across various market segments and ensure business growth.

Played a key role in the creation of annual budgets and strategic business planning for the entire hotel division.

Managed a portfolio of 12 properties, overseeing revenue management for various brands, from budget to luxury, generating $200M annually.

Onboarded a 1,300-room property, integrating it into all revenue management systems and sales channels.

Successfully implemented a transition from IDea's to Rainmaker Revenue Management platform, driving total revenue growth.

Increased cash revenues by 10% year-over-year (YOY) while maintaining an occupancy rate above 95%.

Managed hotel operations, including front office, housekeeping, valet, concierge, and revenue management for multiple resort properties.

Achieved a 10.8% YOY increase in cash revenues and improved net income margin by 7.4%.

Led the creation of a global Housekeeping Manual and established best practices to standardize operations across properties.

Successfully improved guest satisfaction scores by 17% through the implementation of customer service initiatives and training programs.

• Responsible for daily operations of 495-room 4-Diamond Resort including Front Office, Bell Desk, Concierge, Transportation and Valet.

• Responsible for daily operations of Front Desk, Bell Desk, Valet, Reservations, PBX, VIP, Revenue Management.
• Increased Hotel revenues by $1M YOY through yield program.
• Contributed to installation of a Revenue Management system (Rainmaker).
• Worked closely with group and convention planners, including large scale arrival/departure planning, VIP services and event execution.
• Successfully assisted with converting from in-house Reservations department to a Centralized system.
• Negotiated GDS and wholesale programs for property, as well as STAR report & Rubicon participation and analysis.