BRTANIA RHODEN
Clarks USA
Yonkers,USA
9
years of professional experience
Experienced with client support and program implementation, ensuring provision of essential social services. Utilizes effective communication and problem-solving to address and resolve client issues efficiently. Knowledge of community resources and client advocacy, contributing to improved client outcomes and well-being.
Work History
Assistant Store Manager
4 Years- Delivered exceptional customer service by promptly addressing concerns and maintaining a welcoming, customer-focused store environment. Supported day-to-day store operations by collaborating efficiently with team members to ensure smooth workflow and productivity. Trained and mentored staff to enhance accuracy, performance, and consistent delivery of friendly, professional service. Collaborated with the team to identify operational improvement areas and implemented practical solutions based on findings. Built strong customer relationships through a positive attitude, active listening, and attentive service.
Assistant Manager
3 Years 1 Month- Coordinated daily store operations to ensure efficient workflow and consistent service delivery. Mentored team members to support professional development, accountability, and performance standards. Monitored employee performance to ensure individual and team objectives were met. Prepared daily productivity and operational reports to support management decisions. Maintained accurate inventory controls to reduce discrepancies and support sales operations. Ensured a clean, safe, and well-organized store environment to enhance the overall customer experience.
Social Work - Intern
3 Months- Assisted licensed social workers with case-related projects, documentation, and client support activities. Provided counseling support and emotional assistance to clients under supervision, ensuring empathy and professionalism. Observed and documented client behaviors to help assess individual needs and contribute to appropriate treatment strategies.
Assistant Manager
1 Year 8 Months- Managed daily transaction records, prepared operational reports, and supported store management in decision-making. Supervised, trained, and guided 36 associates, ensuring performance standards and exceptional customer service. Reorganized sales floor layouts to meet company merchandising requirements and improve product presentation. Responded to customer inquiries and product questions with clear, accurate, and professional assistance.
Education
Associate of Applied Science - Human Services
- Honors: Member, Phi Beta Kappa
- GPA: 3.5
High School Diploma - Business Management
- Honors: Graduated with honors
- GPA: 3.2
Skills
Organization & Time Management
Leadership & Team Coordination
Mental health support
Social services
Oral & Written Communication
Multitasking in Fast-Paced Environments
Microsoft Office (Word
Excel
Outlook)
Client advocacy
Languages
English
Timeline
Assistant Store Manager
Clarks USA
06.2022 - CurrentRead More
Social Work - Intern
Queens Center for Progress
09.2021 - 12.2021Read More
Assistant Manager
Famous Footwear
05.2019 - 06.2022Read More
Assistant Manager
Marshalls
09.2017 - 05.2019Read More
Port Maria High School
High School Diploma from Business Management
Read More
Westchester Community College
Associate of Applied Science from Human Services
Read More