Alyssa Gutierrez
Fresno,CA
Summary
To obtain a position in addiction recovery, substance-use treatment, residential treatment, behavioral health, or client support where I can use my leadership, communication, compassion, and problem-solving abilities to support individuals working toward positive and lasting changes in their lives. I am eager to learn, grow professionally, and receive additional training needed to become a strong and dependable member of a recovery-focused team.
Compassionate, dependable, and highly motivated professional with 9+ years of experience in leadership, team coordination, customer service, conflict resolution, and high-pressure environments. Experienced in supervising employees, communicating with individuals from diverse backgrounds, maintaining professionalism during difficult situations, handling sensitive information, and creating a supportive and respectful environment. Known for being patient, approachable, responsible, and willing to step up when others need support. Brings strong interpersonal skills and a genuine desire to help people make positive changes in their lives. Seeking an opportunity in addiction recovery, behavioral health, residential treatment, or client support, where strong communication, empathy, accountability, and leadership skills can make a meaningful difference.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dollar General
Byron, Georgia
08.2024 - 11.2025
- As an Assistant Store Manager, provided daily leadership and support to employees while maintaining a professional, organized, and customer-focused environment.
- Assisted with the daily operation and management of the store.
- Supervised and communicated with employees to ensure effective completion of responsibilities.
- Trained new employees on company procedures and customer service to enhance workplace performance.
- Provided guidance and direction to employees during busy or stressful situations.
- Resolved customer concerns and conflicts professionally to achieve positive outcomes.
- Maintained a calm and professional approach when dealing with difficult individuals or unexpected situations.
- Helped ensure employees followed company policies, safety procedures, and workplace expectations.
- Managed multiple responsibilities simultaneously in a fast-paced environment.
- Assisted with scheduling, opening and closing procedures, cash handling, inventory, and daily operational tasks.
- Held employees accountable while maintaining respectful and productive working relationships.
- Communicated important information between employees and management.
- Demonstrated reliability, leadership, patience, and sound judgment when making day-to-day decisions.
- Worked closely with a diverse group of employees and customers, adapting communication style to individual needs.
- Supervisor Reference: Scott — +1 (810) 310-1490
Team Leader
Mother Lode Answering Service
Sonora, California
10.2019 - 03.2024
- Led and supported a team in a communication-focused environment where professionalism, accuracy, confidentiality, patience, and the ability to remain calm under pressure were essential.
- Led a team of employees and provided ongoing guidance, support, and direction.
- Served as a point of contact for employees when questions, concerns, or challenging situations arose.
- Trained and assisted team members to help maintain consistent service and performance standards.
- Communicated professionally with individuals experiencing a wide range of emotions and circumstances.
- Used active listening and thoughtful communication to understand callers’ needs and determine appropriate next steps.
- Maintained professionalism and composure during stressful, emotional, or difficult conversations.
- Handled sensitive and confidential information with discretion.
- Followed established procedures to accurately document and communicate important information.
- Prioritized urgent and time-sensitive information appropriately.
- Helped resolve employee and customer concerns while maintaining a respectful environment.
- Monitored work quality and helped ensure team members met expectations.
- Assisted with problem-solving and decision-making when unexpected situations occurred.
- Demonstrated strong attention to detail while managing multiple calls, tasks, and priorities.
- Developed strong interpersonal skills through frequent communication with people from many different backgrounds.
- Built trust through consistency, patience, professionalism, and respectful communication.
- Supervisor Reference: Tamara — 209-533-1206
Bartender / Short-Order Cook
Brown’s Bar & Grill at The Hub
Riverdale, California
09.2016 - 07.2019
- Worked in a fast-paced environment requiring excellent communication, emotional awareness, multitasking, customer service, and the ability to remain composed under pressure.
- Provided professional and attentive service to a diverse range of customers.
- Built positive relationships with customers through respectful communication and genuine interpersonal interaction.
- Handled difficult situations and customer concerns calmly and professionally.
- Maintained awareness of customer behavior and responded appropriately to changing circumstances.
- Managed multiple responsibilities simultaneously during busy periods.
- Prepared food accurately and efficiently while maintaining cleanliness and safety standards.
- Handled cash and financial transactions accurately.
- Maintained a clean, organized, and safe work environment.
- Worked closely with coworkers to ensure smooth daily operations.
- Demonstrated reliability and the ability to perform effectively in a high-pressure environment.
- Developed strong communication and conflict-resolution skills through daily interaction with customers and coworkers.
- Reference: Reb — Former Owner
Education
High School Diploma -
Ripperdan High School
Madera06-2010
Skills
- Client Support
- Conflict Management
- Empathetic Communication
- Active Listening
- Team Leadership & Supervision
- Staff Training & Development
- De-escalation & Problem Solving
- Customer Engagement
- Confidentiality & Discretion
- Documentation & Record Keeping
- Multitasking in High-Stress Environments
- Customer Service
- Accountability & Dependability
- Organization & Time Management
- Policy & Procedure Compliance
- Team Collaboration
- Building Trust & Rapport
Transferable Strengths
- Empathy & Communication
- Leadership
- Crisis & Conflict Management
- Building Trust
- Accountability
- Fast-Paced Environments
Timeline
Assistant Store Manager
Dollar General
08.2024 - 11.2025
Team Leader
Mother Lode Answering Service
10.2019 - 03.2024
Bartender / Short-Order Cook
Brown’s Bar & Grill at The Hub
09.2016 - 07.2019
High School Diploma -
Ripperdan High School