Cynthia Olsen
Dollar General Store
Magnolia,TX
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
RemoteOn-Site
Location:
Magnolia, TX
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
Important To Me
Work-life balanceCompany CultureWork from home optionFlexible work hoursPaid time offHealthcare benefits401k match
32
years of professional experience
Customer-focused professional with expertise in service and support to enhance satisfaction and drive revenue. Experienced in implementing promotional strategies and solving complex problems. Active in community engagement through leadership in fundraising for local schools and youth programs. Background in retail management supports a commitment to optimizing team performance and operational efficiency.
Work History
Assistant Store Manager
5 Years 3 Months- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Replenished merchandise and organized sales floor for optimal presentation, contributing to improved customer satisfaction.
- Compiled terminal transaction reports, all cash drawer management, deposits, receiving, and invoicing. Verified accuracy of online order pickups and resolved order issues to enhance service quality and encourage repeat business.
- Supervised daily store operations to maintain service standards and workflow consistency.
- Trained associates on sales procedures, merchandising expectations, and customer service protocols.
- Coordinated inventory control, stock replenishment, and product presentation across sales floor.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Account Receivable Clerk
8 Years- Managed and updated financial accounts and permanent records for more than 500 current clients.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced comprehensive end-of-month reports to ensure accurate financial tracking.
- Verified deposits, rectified discrepancies, and processed end-of-day paperwork to maintain financial accuracy.
- Matched purchase orders with invoices and recorded necessary information
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Assisted day staff by completing daily computer backups, virus checks and program updates
Assistant Office Manager
1 Year 1 Month- Directed phone calls, guests, and mail to appropriate staff members, ensuring efficient communication flow.
- Maintained a clean and organized front office to enhance guest experience and uphold professional image.
- Sorted, opened, and routed incoming correspondence and deliveries, enabling senior leaders to respond promptly to business and customer needs.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Processed payroll and managed monthly expense accounts for the Manager to ensure accurate financial records.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Called customers to provide updates on repair completion and deductible collection.
Education
Certificate - Insurance And Risk Management
High School Diploma
Skills
Retail operations management
Inventory control
Invoice management
Sales data analysis
Inventory stocking
Client support
Client relationship management
Customer interaction
Customer service expertise
Polite with customer-focused approach
Effective call management
Strengthening client connections
Financial analysis
Timeline
Assistant Store Manager
Dollar General Store
04.2020 - 07.2025Read More
Assistant Office Manager
Weisner's Collision Center
05.1999 - 06.2000Read More
Account Receivable Clerk
Weisner Auto Dealership
08.1993 - 08.2001Read More
Jersey Village High School
High School Diploma
Read More
Houston Baptist University
Certificate from Insurance And Risk Management
Read More