Bruce Alcantara

Lead Telecom Expense Management Analyst, on assignment at Toyota Motor North America HQ. Oversight and ownership of all TEM related duties and activities. Aligns TEM team members and goals with the company missions and goals. Balances the dichotomy of team leadership, individual team members, and Senior Management to develop a unified team that strives towards a common goal and objective. Actively participates in all team discussions and guides the team towards constant improvement.

Daily Operational Duty:

Invoice Reviews and approvals

• Review all in-scope TEM invoices for TMNA, TMS, TLS, TEMA, MTMUS, R&D, TFS. Review TEM invoices for proper and correct allocation and billing codes per organization, company and department. Identify, initiate and pursue all dispute-related billing issues with TEM SaaS partner and carriers. Daily invoice reviews to develop optimization strategies.
• Payment reconciliation. Validate TEM SaaS approved invoices for payment. Review of AP Payment files; validate all allocation and billing codes. Review of acceptance/rejection reports from SAP and make required corrections when applicable. Validates successful SAP payment to carriers. Review and validate SAP payment information reconciled back to TEM SaaS. Collaborate with AP teams for all TEM invoices and SAP-related items and issues.
• TEM inventory. Daily review and analysis of TEM invoices to TEM SaaS inventory. Identify and validate in-use and not-in-use network/telecom services. Review and validation of contracted term agreements per service.
• Dispute management. Ownership status of all dispute-related billing issues with TEM SaaS partner and carriers.

TEM SaaS account maintenance, updates and fixes, process improvements

• Collaborate with all TEM SaaS team members to achieve Toyota TEMGroup’s mission statement and goals; aligning with TMNA mission statement and goals
• TEM SaaS enhancement, bug fixes and improvement strategies
• Review TEM SaaS SLAs meet contract terms and conditions
• Additional TEM SaaS to SAP systems configurations

Financial Management

• Daily bookkeeping ownership and oversight of fiscal year actuals
• Daily invoice reviews and recording of actuals
• Organizes actuals per Toyota Company and short-term and long-term projects
• Oversight of all budget and actual allocations, provide analysis reporting when requested
• Support and recommend FY budget forecast analysis
• Perform monthly budgets versus actuals analysis reports
• Monthly fiscal year budget burn-down rate analysis
• Perform monthly A&F accruals and RFA
• Review and initiate Toyota intercompany chargebacks

Manager and Senior Manager Support

• Prioritize and execute tasks assigned by management
• Address and report all potential issues and risks to TMNA and associated companies
• Provide team and individual team member growth and improvement recommendations and strategies

TEM Team Coordination

• Align team and individual team members with TMNA company mission and goals
• Support all TEM team members in all TEM-related activities and duties
• Provide mentorship, leadership, and areas of improvement
• Develop tactical planning within the TEM team that supports and aids in TMNA company mission and goals
• Analyze and diagnose all TEM-related duties and activities for potential risks and issues
• Develops and supports TEM team initiatives towards optimization and cost effectiveness
• Supports and guides all TEM team duties to support all Toyota business groups
• Evaluates overall TEM team and individual TEM team member performance

Carrier and Vendor Management

• Manage and maintain carrier and vendor relationships
• Address and resolve all TEM-related carrier and vendor issues
• Manage carrier and vendor expectations, balance dichotomy between TMNA

Network/Telecom Analyst on assignment at Toyota Motor North American HQ. First level analyst for NAMC, TEMA, and R&D

Daily Operational Duty:

Invoice Reviews and Approvals

• Review all in-scope TEM invoices for NAMCs, TEMA, and R&D
• Review TEM invoices for proper and correct rate terms
• Review and validate proper and correct allocation and billing codes per organization, company, and department
• Identify, initiate and pursue all dispute-related billing issues with TEM SaaS partner and carriers
• Daily invoice reviews to develop optimization strategies
• Payment reconciliation; validate TEM SaaS approved invoices for payment
• Review of acceptance/rejection reports from PeopleSoft and makes required corrections when applicable
• Validates successful PeopleSoft payment to carriers
• Review and validate PeopleSoft payment information reconciled back to TEM SaaS
• Collaborate with AP teams for all TEM invoices and PeopleSoft-related items and issues
• TEM inventory daily review and analysis of TEM invoices to TEM SaaS inventory
• Identify and validate in-use and not-in-use network/telecom services
• Review and validation of contracted term agreements

Financial Management

• Daily bookkeeping ownership and oversight of fiscal year actuals
• Daily invoice reviews and recording of actuals
• Organizes actuals per NAMC, TEMA, and R&D
• Oversight of all budget and actual allocations, provide analysis reporting when requested
• Support and recommend FY budget forecast analysis
• Perform monthly budgets versus actuals analysis reports
• Monthly fiscal year budget burn-down rate analysis
• Perform monthly A&F accruals and RFA

Contract worker as a Data Center Operations Manager and site lead for Amgen (deployed at South San Francisco CA).

Duties and Responsibilities:

• Manage physical IT MDF/IDF infrastructure and data center operations at R&D facility for Amgen
• Remotely manage physical IT MDF/IDF infrastructure and data center operations for international clinical Amgen facility and disaster recovery colocation Amgen data center
• Review, update, and maintain Amgen global data center procedures, manuals, policies, standards and strategies
• Work with global data center team to implement and develop team tools; data center environmental monitoring and DCIM applications
• Cormant-Cable Solve DCIM application admin and DBA; review new and existing data center hardware and add to DCIM application
• Maintain and administer team SharePoint site and file shares; content data and access control
• Audit data center access control and visitor log books; remain SOX compliant with Amgen business standards and functions
• Adhere to Amgen IS CMDB and Change Control processes and standards; ensure all data center activities are compliant with procedural documents
• Work with Amgen facilities and engineering teams to upkeep and maintain data center mechanical, electrical and plumbing services. Make repairs and improvements as needed
• Perform rack/stack, de-installation/decommission, break/fix and repairs to data center server, storage and network hardware
• Provision hardware installations and decommissions for data center systems and racks/cabinets
• Assign server network and management DNS IPs
• Perform daily portable storage media backup and recovery rotations
• Support data center related projects – hardware lifecycle refresh, proof of concept IT and data center infrastructure, data center remediation and upgrades, data center decommissions, data center shutdown/restart

Contract worker as a Data Center Operations Technician for Amgen.

Duties and Responsibilities:

• Perform rack/stack, de-installation/decommission, break/fix and repairs to data center server, storage and network hardware
• Install patch cabling, and troubleshoot/maintain data center infrastructure cabling to meet industry standards and current best practices
• Provision hardware installations and decommissions for data center systems and racks/cabinets
• Assign server network and management DNS IPs
• Configure server management accounts and IPs
• Keep track of server rack elevation through DCIM tools
• Audit data center access control and visitor log books; remain SOX compliant with Amgen business standards and functions
• Adhere to Amgen IS CMDB and Change Control processes and standards; ensure all data center activities are compliant with procedural documents
• Audit tier 1-4 Amgen data centers; make/model, asset numbers, serial numbers, network cable and power mapping
• Support data center related projects – hardware lifecycle refresh, proof of concept IT and data center infrastructure, data center remediation and upgrades, data center decommissions, data center shutdown/restart
• Achieve ticket and contract SLAs; adhere to Amgen mission statements and goals
• Analyze ticket metrics data to identify potential problems, issues, improvements
• Escalate issues and potential problems to JKL and Amgen senior management; discuss ideas for remediation
• Travel to other Amgen Data Center facilities in North America to support day-today operations and projects

Contract worker as the Telecommunications Moves, Adds, Changes team lead for Amgen.

Duties and Responsibilities:

• Manage day-to-day moves, adds, changes via ticketing system
• Achieve ticket and contract SLAs; adhere to Amgen mission statements and goals
• Analyze ticket metrics data to identify potential problems, issues, improvements
• Escalate issues and potential problems to JKL and Amgen senior management; discuss
  ideas for remediation
• Manage team of 8-12 telecommunications technicians; ensure tickets and workload SLAs
  are achieved
• Train, guide and mentor technicians to grow and improve on a professional and personal
  level

Contract worker as a Telecommunications Moves, Adde, Changes technician for Amgen.

Duties and responsibilities:

• Perform moves, adds, changes, and repairs to Nortel phone systems, PBX, and user LAN
  end-to-end patch cabling
• Install, remove, and repair IDF/MDF patch and infrastructure CAT3-CAT6 cabling
• Perform end user office relocation; includes PC equipment/peripherals, LAN connection,
  phone lines