Bruce Cohens
Tacoma,WA
Summary
Dynamic Resident Experience Manager with GRE Management, recognized for enhancing tenant satisfaction by 25% through innovative feedback systems. Expertise in housing compliance and crisis management, coupled with a strong focus on resident engagement and retention, drives successful community initiatives and operational excellence. Proven leader in fostering team development and morale.
Overview
14
14
years of professional experience
Work History
Resident Experience Manager
GRE Management
Seattle, WA
07.2024 - Current
- Implemented resident feedback systems, improving services and increasing engagement.
- Managed high-pressure situations with empathy and professionalism, strengthening tenant trust.
- Increased satisfaction ratings by 25% through strategic service improvements.
Community Manager
Camebridge Management
Tacoma, WA
07.2022 - 06.2024
- Led day-to-day property operations, including leasing, maintenance coordination, and tenant relations.
- Conducted guided tours and open houses, increasing lead-to-lease conversions.
- Established resident satisfaction initiatives and boosted staff morale through recognition programs.
Community Manager
First Integrity Homes
Tacoma, WA
07.2011 - 07.2022
- Ensured full compliance with HUD and Tax Credit regulations, including timely certifications.
- Managed budgets, financial reporting, and capital improvements in alignment with ownership goals.
- Improved occupancy and retention through effective marketing and community engagement.
Education
Associate in Arts - Paralegal Studies
Everest College
Portland, OR04-2001
Diploma - Tourism And Travel Management
International Air Academy
Vancouver, WA02-1997
Skills
- Housing compliance expertise (HUD, RD, LIHTC)
- Budgeting and financial analysis
- Marketing and leasing strategies
- Yardi software proficiency
- Maintenance vendor management
- Resident engagement and retention
- Leadership and team development
- Regulatory inspections compliance
- Crisis management and conflict resolution
References
References available upon request.
Timeline
Resident Experience Manager
GRE Management
07.2024 - Current
Community Manager
Camebridge Management
07.2022 - 06.2024
Community Manager
First Integrity Homes
07.2011 - 07.2022
Associate in Arts - Paralegal Studies
Everest College
Diploma - Tourism And Travel Management
International Air Academy
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