Natacha Outten
Green Brook,New Jersey
Summary
My collaborative approach fosters a positive work environment and aligns us toward common goals. I am excited about the opportunities this role offers.
Overview
21
21
years of professional experience
Work History
Resident Manager
CIS Management
01.2020 - Current
- Company Overview: Springfield Senior Citizens Housing, NJ
- Manage 200+ units for a senior LIHTC property, ensuring 95% compliance with HUD, EIV, and affordable housing regulations.
- Reduced vacancies by 30% through improved turnover processes (cleaning, repairs, marketing).
- Boosted tenant retention by resolving maintenance issues within 24 hours and streamlining lease renewals.
- Slashed operational costs via by 60% vendor negotiations and preventive maintenance.
- Led annual recertification, resolving discrepancies and maintaining audit-ready files.
- Springfield Senior Citizens Housing, NJ
Leasing Agent
Morgan Properties
11.2018 - 07.2020
- Company Overview: Tanglewood Terrace, NJ
- Leased 50+ units annually exceeding occupancy targets by 15% through strategic marketing.
- Conducted property tours, tenant screenings, and lease signings, improving leasing.
- Managed online listings (Zillow, Apartments.com), increasing inquiries by 25%
- Tanglewood Terrace, NJ
Certified Occupancy Specialist (COS)
Plattkill Manor Apts / Radiant Property Mgmt.
01.2018 - 05.2018
- Company Overview: NJ
- Processed 100+ annual recertification for HUD/LIHTC compliance.
- Resolved EIV discrepancies, ensuring zero findings in audits.
- NJ
Assistant Property Manager
Silver Tree Management
01.2013 - 01.2015
- Company Overview: Irvington Senior Apartments, NJ
- Assisted in managing 100+ units, reducing delinquencies by improved collections.
- Coordinated maintenance, capital projects, and vendor contracts.
- Irvington Senior Apartments, NJ
Site Manager
Jewish Community Housing Corp
01.2011 - 01.2013
Administrative Assistant
Jewish Federation Towers
01.2005 - 01.2011
Education
Human Recourse Management Certificate -
Union County College
01.2016
TCS-National Center for Housing Management - undefined
01.2025
Leadership and Management - undefined
Alison
01.2024
Basic Property Manager - undefined
Alison
01.2024
LIHTC Certification - undefined
Elizabeth Moreland Consulting, Inc
01.2022
Certified Occupancy Specialist (COS) - undefined
NCHM
01.2012
Management Certification - undefined
Katherine Gibbs School
01.1989
Skills
- Property & Portfolio Management
- Affordable Housing Compliance (LIHTC, HUD, COS)
- Leasing & Tenant Retention Strategies
- Financial Management & Budgeting
- Vendor & Maintenance Coordination
- Market Analysis & Occupancy Optimization
- Regulatory Compliance & Audits
- Yardi
- RealPage
- EIV Systems
- Microsoft Office
- Dayforce
- UltiPro
- Knock
- Financial Suit
- Spend Management
- HUD
- LIHTC
- Fair Housing
Accomplishments
- Increased occupancy for multiple properties through targeted leasing.
- Reduced operational costs via vendor negotiations and process improvements.
- Maintained 100% compliance in HUD/LIHTC audits.
Timeline
Resident Manager
CIS Management
01.2020 - Current
Leasing Agent
Morgan Properties
11.2018 - 07.2020
Certified Occupancy Specialist (COS)
Plattkill Manor Apts / Radiant Property Mgmt.
01.2018 - 05.2018
Assistant Property Manager
Silver Tree Management
01.2013 - 01.2015
Site Manager
Jewish Community Housing Corp
01.2011 - 01.2013
Administrative Assistant
Jewish Federation Towers
01.2005 - 01.2011
TCS-National Center for Housing Management - undefined
Leadership and Management - undefined
Alison
Basic Property Manager - undefined
Alison
LIHTC Certification - undefined
Elizabeth Moreland Consulting, Inc
Certified Occupancy Specialist (COS) - undefined
NCHM
Management Certification - undefined
Katherine Gibbs School
Human Recourse Management Certificate -
Union County College
Senior Property Manager
Title: Real Estate Leader
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