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PIP Telephone Claims Representative I, II, Sr.

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Dedicated and highly accomplished Customer Service Professional with over 20 years of experience spanning corporate office administration, high-volume retail environments, and insurance claims. Proven expertise in managing intense inbound/outbound call volumes, resolving complex client grievances with empathy, and maintaining pristine data accuracy.

Proactive Telephone Claims Representative with extensive experience in building strong relationships with policyholders and increasing team efficiency through cross-training. Skilled in negotiating fair settlements, upholding confidentiality, and managing high volumes of calls. Known for exceptional attention to detail, problem-solving abilities, and enhancing customer satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.

Proven professional with a stellar record in complex issue resolution and meticulous attention to detail. Proficient in Microsoft Office Suite, adept at efficient administrative tasks. Recognized for outstanding customer service and consistent 100% file quality. Skilled negotiator and problem solver with a background in business administration. An effective team player known for delivering top-notch service in diverse roles, including Telephone Claims Representative, Executive Administrative Assistant and as a Department Manager.

Bruce Ellis

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Telephone Claims Representative

Senior Field Claims Representative Eastern Iowa

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Bachelor of Arts - Business Administration/Economics

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Senior Field Claims Representative Eastern Iowa

Telephone Claims Representative

Bachelor of Arts - Business Administration/Economics

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