Bruce hill
Greensboro,NC
Summary
Self-motivated Lead Customer Service Representative demonstrating strong multitasking abilities to effectively manage direct and escalated customer inquiries. Leveraged analytical and management skills to enhance productivity while maintaining professionalism and positivity in challenging situations. Committed to fostering customer satisfaction through effective communication, conflict resolution, and relationship-building.
Overview
7
7
years of professional experience
Work History
Customer Service Lead
Treasure Chest Salvage & Thrift
Greensboro, NC
08.2024 - 06.2026
- Led customer service team in resolving inquiries and complaints effectively.
- Resolved escalated issues from team members or customers in an efficient manner.
- Developed and implemented strategies to enhance customer engagement.
- Trained new staff on customer service protocols and best practices.
- Monitored daily activities to ensure adherence to company policies.
- Maintained inventory and organized merchandise for optimal customer experience.
Customer Service Lead
AFM Storage & UHaul
Greensboro, NC
05.2019 - 08.2024
- Led customer service team in resolving inquiries and complaints effectively.
- Trained new staff on customer service protocols and best practices.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Welcomed visitors and clients at reception, ensuring a positive first impression.
- Organized office supplies and maintained inventory management systems.
- Organized and maintained filing systems for documents and records.
Education
Western Michigan Christian High School
Muskegon , MISkills
- Customer service
- Customer engagement
- Issue resolution
- Complaint handling
- Inventory management
- Team leadership
- Staff training
- Active listening
- Customer relations
Accomplishments
Received Award at Fundraising for Dedication to Malachi House 2. It's a non profit Drug and Alcohol Facility.
Affiliations
Gardening,Bowling,Fishing,Selling at Flee Markets, Volunteer Work at Malachi House 2.
Timeline
Customer Service Lead
Treasure Chest Salvage & Thrift
08.2024 - 06.2026
Customer Service Lead
AFM Storage & UHaul
05.2019 - 08.2024
Western Michigan Christian High School