Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bruce Ho

ALLEN,TX

Summary

Dynamic manager with a proven record in enhancing customer satisfaction and team performance. Skilled in decision-making and effective communication, ready to drive operational excellence in a fast-paced environment.

Overview

2
2
Languages
5
5
years of professional experience

Work History

Manager

Cozy Nail Spa
Plano, TX
05.2024 - 12.2025
  • Managed day-to-day operations ensuring high-quality service and customer satisfaction.
  • Supervised staff activities, promoting teamwork and efficient workflow within the spa.
  • Upheld high standards, ensuring clients satisfaction.
  • Developed and maintained inventory management processes to optimize supplies and reduce costs.

Kids' Activities Supervisor

Allen ISD- Allen TX
Allen, TX
06.2024 - 02.2025
  • Developed inclusive lesson plans that catered to varying age groups and skill levels, enhancing participation rates.
  • Coordinated engaging activities for diverse groups of children, fostering creativity and teamwork.
  • Supervised daily operations of after-school programs, ensuring adherence to safety guidelines and policies.
  • Trained and mentored junior staff on best practices for child engagement and program delivery.

Manager

KFC
Allen, TX
01.2021 - 01.2024
  • Coordinated scheduling for staff and appointments, maximizing resource utilization and client engagement.
  • Resolved customer complaints effectively, enhancing overall client experience and loyalty.
  • Analyzed service performance metrics to identify areas for improvement and implement corrective actions.
  • Implemented training programs for new hires to enhance service skills and product knowledge.

Education

Bachelors - 3d Game Art Design

Southern New Hampshire University
Hooksett, NH
07-2026

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Time management
  • Inventory management
  • Verbal and written communication
  • Operational efficiency
  • Project management
  • Graphic design

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Kids' Activities Supervisor

Allen ISD- Allen TX
06.2024 - 02.2025

Manager

Cozy Nail Spa
05.2024 - 12.2025

Manager

KFC
01.2021 - 01.2024

Bachelors - 3d Game Art Design

Southern New Hampshire University