Dynamic manager with a proven record in enhancing customer satisfaction and team performance. Skilled in decision-making and effective communication, ready to drive operational excellence in a fast-paced environment.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Manager
Cozy Nail Spa
Plano, TX
05.2024 - 12.2025
Managed day-to-day operations ensuring high-quality service and customer satisfaction.
Supervised staff activities, promoting teamwork and efficient workflow within the spa.
Upheld high standards, ensuring clients satisfaction.
Developed and maintained inventory management processes to optimize supplies and reduce costs.
Kids' Activities Supervisor
Allen ISD- Allen TX
Allen, TX
06.2024 - 02.2025
Developed inclusive lesson plans that catered to varying age groups and skill levels, enhancing participation rates.
Coordinated engaging activities for diverse groups of children, fostering creativity and teamwork.
Supervised daily operations of after-school programs, ensuring adherence to safety guidelines and policies.
Trained and mentored junior staff on best practices for child engagement and program delivery.
Manager
KFC
Allen, TX
01.2021 - 01.2024
Coordinated scheduling for staff and appointments, maximizing resource utilization and client engagement.
Resolved customer complaints effectively, enhancing overall client experience and loyalty.
Analyzed service performance metrics to identify areas for improvement and implement corrective actions.
Implemented training programs for new hires to enhance service skills and product knowledge.