Summary
Overview
Work History
Education
Skills
Timeline
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Bruce Joseph

Lehigh Acres

Summary

Dynamic professional with a proven track record at Alorica, excelling in customer service and sales. Leveraged expertise in call center operations and customer correspondence to enhance client satisfaction and boost sales revenue. Skilled in relationship building and goal-oriented strategies, achieving significant customer base expansion. Demonstrates exceptional problem-solving abilities and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Call Representative

Alorica
05.2014 - 09.2015
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.

Sales Representative

Champs Sporting Goods
02.2012 - 11.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Electrical Trade Completion -

Florida Academy
Fort Myers, FL
01-2025

Associate of Applied Business - Business

Webber International University
Babson Park, FL
10-2013

High School Diploma -

East Lee County High School
Lehigh Acres, FL
05-2011

Skills

  • Customer service
  • Goal oriented
  • Call center customer service
  • Customer correspondence
  • Electrical safety
  • Electrical testing
  • Lighting systems
  • Electrical experience
  • Team player
  • Safety training
  • Surge protection
  • Power supplies
  • Willing to travel
  • Motor controls
  • Conduit bending
  • Power distribution
  • Safety management
  • Quality testing
  • Wire stripping
  • Hand and power tool operation
  • Visual inspection
  • Voltage and current meters

Timeline

Call Representative

Alorica
05.2014 - 09.2015

Sales Representative

Champs Sporting Goods
02.2012 - 11.2013

Electrical Trade Completion -

Florida Academy

Associate of Applied Business - Business

Webber International University

High School Diploma -

East Lee County High School

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