Bruce Neubauer JR

• Oversaw daily warehouse operations and maintained efficient workflow.
• Trained new staff on safety protocols and proper equipment usage.
• Coordinated shipping and receiving activities for timely deliveries.
• Implemented organization strategies for optimal space utilization.
• Enforced safety guidelines to promote a secure work environment.
• Ensured that all orders were accurately fulfilled in a timely manner.
• Collaborated with team members to resolve operational issues swiftly.
• Generated warehouse shipping documents, packing lists and invoices.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
• Operated forklifts to fill or empty overhead spaces.
• Monitored staff performance, identified areas for improvement, and provided training as needed.
• Communicated regularly with other departments regarding supply chain activities.
• Utilized inventory management software to track stock levels and maintain accurate records.
• Processed requests and supply orders and pulled materials to successfully prepare orders.
• Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
• Planned and implemented efficient warehousing systems for incoming and outgoing goods.
• Increased productivity through cross-training and thorough training of both current employees and new hires.
• Supervised activities of workers engaged in receiving, storing and shipping products or materials.
• Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.

• Completed day-to-day duties accurately and efficiently.
• Worked with the warehouse manager and branch GM to complete projects to improve layout and performance at the facility.
• Arranged warehouse shelves for proper shelf height, and product spacing.
• Created location minimums and maximums to ensure the proper material is in the locations for the picking team.
• Assist in basic facility repairs and upgrades.

• Led customer service team to enhance client satisfaction and support initiatives.
• Managed daily operations to ensure efficient handling of customer inquiries.
• Collaborated with sales team to address customer needs and resolve issues.
• Resolved escalated customer complaints using effective conflict resolution techniques.
• Provided exceptional customer service to ensure customer satisfaction.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Evaluated and authenticated returns, exchanges and voids.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• The same responsibilities as the customer service manager position in Youngwood.
• Managed the general operations of the facility and staff.
• Scheduled branch deliveries in the Irwin, Greensburg, and East areas.
• Filed all paperwork and made bank deposits for the daily sales.
• Took occasional customer deliveries during and after business hours.
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• Same basic responsibilities as other Customer Service Manager positions.
• Oversaw warehouse, counter, and showroom operations.
• Worked with the union warehouse and non-union counter to make sure all operations were seamless and without disruption.
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• The same responsibilities as the position in Uniontown.

• Assisted in the setup of the new location with racking and product layout.
• Continually reevaluated the racking and products based on customer needs and requests.
• Arranged deliveries and incoming freight deliveries for the facility.
• Changed merchandising based on the season and implementation of new product lines.
• Resolving customer issues as well as associate problems and conflicts.
• Assign and conduct an annual physical inventory of the facility.
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Unloading tractor trailers and palletizing material based on type.

Completing the check-in and putting away of material while verifying the accuracy based on the packing slip. While noting and reporting any discrepancies,

Pulled customer orders for delivery, as well as branch transfers, to be going out the next day.

Taking customer orders and pulling accurately to make their stop as quick and easy as possible.

ensuring customer returns were taken care of in a timely fashion

• Unloaded incoming trucks and received material, inspecting for accuracy and completion.
• Accurately take and fulfill customer orders both in person, on the phone, or by fax (I know this shows age).
• Communicate with the distribution center to ensure customer deliveries are placed and on track.
• Take occasional deliveries in the pickup truck, both during and after hours, on my way home.
• Assist the manager with warehouse setup and physical inventory at the end of the year.
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