BRUCE PANZER
East Patchogue,NY
Summary
Operations manager with extensive experience installing, programming and maintaining telephone PBX and Voicemail systems. Excellent customer service skills and ability to communicate with all levels of office personnel. Long track record of designing, building and maintaining small- to large scale telephony environments. Experience identifying opportunities to make telephony architectures simpler and more efficient, leading to major cost reductions across the enterprise. Excellent and juggling multiple tasks and working under pressure. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
VoIP Network Specialist
Apollo Networks
Amityville, NY
10.2021 - Current
- Install and support VoIP infrastructure and applications, including IP-PBXs, voice mails, call management systems and unified communications.
- Integrate IP telephony systems with enterprise LANs, WANs, WLANs.
- Experience deploying and supporting VoIP end points, including h.323 and SIP devices, as well as VoIP trunks and carrier SIP solutions.
- Participate in rotating on-call support schedule.
- Identified and immediately resolved issues with network devices.
- Communicated with vendors to resolve network outages and periods of reduced performance.
Avaya Installation and Service Technician
Global Telecom Supply
Plainview, NY
06.2019 - 10.2021
- Installed new telephone systems, managed configuration and delivered end user training.
- Explained upgrades to customers, resulting in 10% signups for additional services.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Resolved on-site, technical and account problems
- Completed job report for each service call.
- Followed all company guidelines regarding safety procedures when out in field.
Project and Installation Manager
Coastal Communication Systems
Holbrook, NY
09.2007 - 06.2019
- Supervise and assist in installation of new business phone systems
- Order equipment and services for new installations
- Work closely with customer to meet business requirements for job
- Identify customer database and determine need for upgraded software, voicemail and telephone equipment
- Install and program Avaya IP office, Inter-tel, Mitel, Toshiba and Panasonic phones systems
- Program and install Voicemail automated systems, call centers, ARS, ACD, UCD and
- SMDR
- Install and maintain T1/PRI circuits and SIP trunks
- Respond to PBX, Voicemail and Network generated malfunction alarms 24 hours.
Director of Operations
Mainway Telecom
Hicksville, NY
01.2006 - 09.2007
- Partner in Telecom Company
- Installed, programmed and maintained business phone systems
- Responsible for maintaining records of installation, repair, replacement parts and equipment
- Research on latest advances in telecommunication technology
- Consultation with vendors and sales people to discuss new products and upgrades
- Development of company's operational policies.
Field Service Engineer
CT Networks
Hauppauge, NY
01.1998 - 01.2005
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided technical support to troubleshoot, repair and maintain PBX and Voicemail systems.
- Managed maintenance data records and tracked operating information for onsite reference.
- Recommended design changes, upgrades and replacements.
- Avaya, Inter-tel, Panasonic, NEC and Toshiba
Education
Electronics Degree -
Suburban Technical School
Hempstead, NYSkills
- Superior troubleshooting skills
- Diagnostic testing of both Voice/Data Knowledge of commonly used practices
- Ability to read and understand schematic telecommunications field
- Diagrams & technical manuals Strong organization and administration
- Software installation and configuration skills
- Supporting IP Telephony Strategic planning and Client relationships
- Specialized knowledge, Competency, Analysis and complex problem solver
- Honesty & integrity
- LAN and WAN expertise
- Network Troubleshooting
- Analytical thinking
- Technical infrastructure upgrades
Certification
AVAYA Implementation Specialist - ACIS Avaya IP Office
Timeline
VoIP Network Specialist
Apollo Networks
10.2021 - Current
Avaya Installation and Service Technician
Global Telecom Supply
06.2019 - 10.2021
Project and Installation Manager
Coastal Communication Systems
09.2007 - 06.2019
Director of Operations
Mainway Telecom
01.2006 - 09.2007
Field Service Engineer
CT Networks
01.1998 - 01.2005
Electronics Degree -
Suburban Technical School
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