Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

TIMOTHY BAGBY

Burleson,TX

Summary

Tireless Network Operations Manager ready to provide 24-hour oversight of NOC integrity and security. Knowledgeable in all new and emerging tools to harden and optimize network infrastructure. Committed to offering dependable operational integrity and exceptional uptime figures. Focus on the success of the company field operations team, Top performer overseeing 15-24 field techs for the year of 2022. On call hours between 4-8 weeks 7 days on 24 hours a day, to cover hazardous conditions that may arise and resolve effectively and efficiently all while keeping safety number 1 priority.

Overview

11
11
years of professional experience

Work History

Manager Network Services

AT&T
12.2020 - Current
  • supervise a team of installation and/or maintenance technicians and ensure that all functions of their job are performed in a timely fashion to meet customer and company specifications
  • Implementation of Safety and EHS policies and procedures. Coach and educate field techs real time and in the field to keep field techs the public and community safe.
  • supervise and/or support switch/cell site and/or installation and maintenance, provisioning, dispatch, and testing activities at the customer site or a company location for POTS, Specials Services, Designed Services, or Data Services
  • Plan, organize and direct all operations with respect to installation support, service and major moves, adds, and changes Interface with customer on-site Install, test and adjust equipment as necessary to maintain the continuation of service revenue in assigned territory

Premise Technician

AT&T Inc
12.2012 - 12.2020
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
  • Collaborated closely with network administrators and server engineers to deliver quality service
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
  • Coordinated installation of new users and relocations of existing users
  • Read and deciphered graphs and blueprints
  • Educated customers on how to use TV and internet service
  • Researched and recommended network and data communications hardware and software
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Engaged in team communications with the union that maximized performance and improved employee occupational skills
  • Negotiated terms of contract and agreements between employees and management
  • Mentored, motivated, and led training of new technicians.

Education

Associate of Science - Applied Science

Tarrant County College District
Fort Worth, TX
01.2027

Skills

  • Outstanding Organizational Skills
  • Excellent Written and Oral Communication
  • Strong Attention to Detail
  • Vast Technical Knowledge
  • Experienced Coach and Mentor
  • Customer Service-Oriented
  • Superior Troubleshooting Skills
  • Efficient and Dependable
  • Exceptional Problem-Solver
  • Documentation
  • Improvement Plans
  • Training Initiatives

Affiliations

Member of PMEI Committee Member of

CWA Chief Steward

Recipient of Service Excellence Award in 2013

Head of project installing services at apartment complex up to 250 units or more.

Safety Committee

Best practice committee.

Timeline

Manager Network Services

AT&T
12.2020 - Current

Premise Technician

AT&T Inc
12.2012 - 12.2020

Associate of Science - Applied Science

Tarrant County College District

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